Christian Brothers Automotive Montgomery

Sep 4th, 2021

Aug 16th, 2021

Aug 15th, 2021

I was ridiculously overcharged!!!! While visiting Montgomery from out of town, my car stopped in the parking lot of Target and wouldn’t turn back on. After realizing that it wasn’t the battery, I had my vehicle towed to Christian Brothers. The diagnosis was that my car needed a new starter. My total bill for this $1,924.00. I had to have my vehicle repaired in a timely manner and told the technician to proceed with the work. When I informed my husband of the cost, he nearly choked. Once I returned home, I got quotes for the exact same repair from my local Christian Brothers- both quoted me around $1200. I then called the Eastchase Firestone and was quoted $1350 for the repair (they were full the day of my repair and couldn’t service my vehicle). I am furious at the fact that I shared my dilemma of being an out of town visitor who ran into car trouble and was completely taken advantage of. I do not recommend this mechanic as I feel as though I was treated dishonesty and unfairly based on a desperate situation out of my control.
Sep 19th, 2021

Went in because check engine light was on. Diagnosis was a sensor not plugged in. Since I was in and out in about 40 minutes, I am positive that no diagnostic testing was done, I was charged $130. Two days later the check engine light was back on. Update: Went back in so that they could do a proper diagnostic. I was told that I had to pay another $130 by owner, Eric. He was upset about the 1-star review so we spent some time discussing that instead of the issue. He stated that when I originally came in because I had replaced the battery, it cleared out all of the codes. So, I asked why was I charged for a diagnostic fee originally when clearly no diagnostic of my vehicle was done. He went in circles trying to explain. Ultimately when I came in the were no codes; however, the mass air flow sensor was unplugged. I paid $130 and left. Two days later, my light is back on and they want an additional $130 for another diagnostic. I would not recommend this company to anyone. Service: Check engine light diagnostic
Sep 3rd, 2021