S & S Appliance Parts & Services

For 5 years we have had a whirlpool refrigerator with ice maker purchased from lowes. S and s is the warranty service company you must use. I have had 3 ice makers replaced and a new one has been sent to replace the current one. You can NEVER get anyone on phone. They call to tell you when they are coming. No one shows up, no call. Dont buy any appliance from lowes if they are the company you MUST use. Been waiting since Tuesday for my service and today is Friday.
Mar 23rd, 2024

Refrigerator repair of ice maker. S&S showed up early for the diagnosis and then showed up early for repair when the parts came in. They did a very nice job.
Dec 27th, 2023

Its been a month now that Ive been told they were waiting on a part which has never come in, and Ive never gotten any calls back despite calling them numerous times. This place is a fraud do not do business with them.
Dec 18th, 2023

Waited 3 weeks for repair & then the technician installed my burners incorrectly... When I called the company to tell them of the situation, I was hung up on & told to call my warranty company for another repair! Way to pass the buck for more $$ when your technician is the one who did it wrong!!
Nov 3rd, 2023

Waited over three weeks, just to have them reschedule our service an extra 3 days. The service tech comes in, looks at our dishwasher, tells us what we already knew, says he's going to look for the part in his truck, and comes back empty handed with an excuse. Mind you he said he saw a "heating element" in his truck prior to and then says its for a stove not a dishwasher. He was in my home for less than 6 minutes and was very nonchalant about the service and/or remediating the problem. To top it off he states it will be another two weeks before he can come back out. He then goes on to say that we can order the part and do it ourselves and its fairly easy to put in. From the reviews it's obvious this company is unprofessional and unreliable. We were definitely scammed out of the fee. Whirlpool needs to do better and find another third-party company. Ughhh, beyond frustrating!!
Jan 26th, 2024