Employee Fiduciary

Sean _{on Google}

Oct 7th, 2023

The worst 401K company I have ever came across. The process to withdraw your money is highly flawed and difficult compared to other 401K companies. Other companies, with processing and distribution, youll receive your money within a week. Employee Fiduciary, youll be lucky if you receive your funds in a month. Not only that, they offer over night option to mail your check. This option is available after a 10 business day processing, but the option isnt even truly valid. You have to send an email stating you want your check overnighted, just for them to receive the email and ship the check by regular delivery. Ive withdrawn money and transferred money through several 401K companies (Vanguard, Fidelity, ADP, Principal) with no problem. Employee Fiduciary should not be an established 401K company.

Kevin Yellick _{on Google}

Jul 10th, 2022

Their login and password/security process is the worst. If you value your time and security, you will look somewhere else for your 401K needs. For instance they require that you have a unique user name every time you reset your password. (Saving your username to your browser is not easy - I have not figured out how to do it.) The user name can't be repeated and needs a number. This all results in having to write down your user name somewhere which is not very secure, However, unless you want to reset it every time you log in, this is what you need to do. There is no option to use a MFA authentication app such as those from Microsoft or Google. I have accounts with six financial institutions and none of them are this much of a pain to use. This company thinks they have good security but they don't.

Joe Donnell _{on Google}

May 5th, 2021

Their customer service is horrible. I had a separation of service march 1 and it is now april 7 and still no funds. They claim my former employer has failed to do what is necessary but i know that is false since i am very close to our accounting department. DO NOT invest with this company. THEY DO NOT CARE about individual customers needs. I have had to call them 3 times over the last month and still NO PROGRESS. DO NOT do business with Employee Fiduciary, LLC. I wouldn't have posted this if i thought they were going to make progress but after 3 calls nothing.

Todd Van Sant _{on Google}

Feb 17th, 2020

If you are a user, don't ever try to call this company - all calls go to voicemail. No voicemail is ever returned. Finally got through to someone in the sales department and got the information I needed.