Krystal

Squirlly Hellcat _{on Google}

Mar 31st, 2024

Awesome customer service! And the grape slushy is absolutely fantastic!

Ron Harding _{on Google}

Mar 27th, 2024

I ordered my food with the app and chose the option to pick it up at the drive up window. I arrived at the drive up intercom, told the woman inside my name, and that I was picking up a mobile order. She told me I had to come inside to get my food, but I replied to her that I had chosen drive through pick up in the app. She replied, "This store doesn't do that."
So I parked my car and went inside. As I entered the restaurant a female Krystal employee walked past me carrying someone else's order to their car. Go figure!
Side Story:
While I was standing at the counter, a male customer walked in with a problem with his order. He had chosen a number 5 that included chili cheese fries, but he wanted plain fries. He apologized for his mistake, and asked the female employee if she could exchange his chili cheese fries for plain fries. She emotionlessly went to the back and returned with another bag. The man looked inside the bag to find that she had replaced his chili cheese fries with (take a guess) another order of chili cheese fries. He told her politely again that he wanted plain fries. The woman answered that the number 5 came with chili cheese fries. Again the man apologized for his mistake, but told her again he wanted plain fries. Finally the lightbulb must have lit up in this woman's head, because she finally went back again and returned with regular fries. The man politely thanked her and left the restaurant.
I'm almost sure this was the same employee I had spoken with earlier who told me I had to pick up my mobile order inside the restaurant instead of at the drive through window.
I like Krystal, but it will be a long time before I go back to the one in Tillman's Corner.

Jennifer Levis _{on Google}

Mar 24th, 2024

I haven't been here in awhile and went tonight. The service was great! Employees nice and order was right. But....the corporation has lost their minds with pricing and menu changes. I thought it was odd a place that once had cars lined up was empty then saw why. Almost $4 for a chick?!? I spent $50 on 3 people just getting combos and one order of wings