Chamber of Commerce

      New Horizons Credit Union Call Center - No Transactions

      ( 44 Reviews )

      New Horizons Credit Union Call Center - No Transactions
      Solutions for the Real Word
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      Hours

      Monday:
      8:15 AM - 5:00 PM
      Tuesday:
      8:15 AM - 5:00 PM
      Wednesday:
      8:15 AM - 5:00 PM
      Thursday:
      8:15 AM - 5:00 PM
      Friday:
      8:15 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.3 - (44 reviews)
      21
      3
      2
      2
      16

      About
      New Horizons Credit Union Call Center - No Transactions

      We are a member-owned, not-for-profit financial cooperative, governed by a member-elected Board of Directors. We lend to our neighbors with all lending decisions made locally. Your hard earned deposits are re-invested right here – on the Gulf Coast. We proudly serve Mobile, Baldwin, Washington, Clarke, Monroe, and Escambia counties in Alabama, and Escambia, Santa Rosa, and Okaloosa counties in Florida. We offer members a variety of financial services including surcharge-free world-wide ATM service through Allpoint and 24/7 Online and Mobile account access via NewHCU.org. New Horizons is federally insured by the NCUA and is an Equal Housing Lender, offering Solutions for the Real World.

      Contact Info

      •   251-316-3240

      Services

      • Loans
      • Checking Accounts
      • Savings Accounts
      • Investments

      Payment Methods

      • AMERICANEXPRESS
      • CASH
      • CHECK
      • DINERSCLUB
      • MASTERCARD
      • VISA

      Questions & Answers

      Q What is the phone number for New Horizons Credit Union Call Center - No Transactions?

      A The phone number for New Horizons Credit Union Call Center - No Transactions is: 251-316-3240.

      Q Where is New Horizons Credit Union Call Center - No Transactions located?

      A New Horizons Credit Union Call Center - No Transactions is located at 622 Azalea Rd, Mobile, Alabama 36609

      Q What is the internet address for New Horizons Credit Union Call Center - No Transactions?

      A The website (URL) for New Horizons Credit Union Call Center - No Transactions is: http://www.newhcu.org/

      Q How big is New Horizons Credit Union Call Center - No Transactions?

      A New Horizons Credit Union Call Center - No Transactions employs approximately 11-20 people.

      Q Is there a key contact at New Horizons Credit Union Call Center - No Transactions?

      A You can contact Bob Doblais at 251-316-3240.

      Q What days are New Horizons Credit Union Call Center - No Transactions open?

      A New Horizons Credit Union Call Center - No Transactions is open:
      Monday: 8:15 AM - 5:00 PM
      Tuesday: 8:15 AM - 5:00 PM
      Wednesday: 8:15 AM - 5:00 PM
      Thursday: 8:15 AM - 5:00 PM
      Friday: 8:15 AM - 5:00 PM
      Saturday: Closed
      Sunday: Closed

      Q How is New Horizons Credit Union Call Center - No Transactions rated?

      A New Horizons Credit Union Call Center - No Transactions has a 3.3 Star Rating from 44 reviewers.

      Key Contacts

      image
      Bob Doblais
      Chief Executive Officer

      Hours

      Monday:
      8:15 AM - 5:00 PM
      Tuesday:
      8:15 AM - 5:00 PM
      Wednesday:
      8:15 AM - 5:00 PM
      Thursday:
      8:15 AM - 5:00 PM
      Friday:
      8:15 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed

      Ratings and Reviews
      New Horizons Credit Union Call Center - No Transactions

      Overall Rating

      Overall Rating
      ( 44 Reviews )
      21
      3
      2
      2
      16
      Write a Review

      Valerie Logan on Google

      image Shanekqua Johnson went above and beyond to help me today. I couldn't set up Bill Pay for my loan through website and she managed to figure it out. Thank you for your patience

      Business Response on Google Apr 7th, 2024
      Dear Valerie Logan: Thank you for the positive review! We strive to provide excellent member service, and your review lets us know Shanekqua did just that during your call. We will make sure she sees this review so she knows her member service is appreciated. If there is anything else we may assist you with, please let us know!Thank you,New Horizons CU

      Michael White on Google

      image Shirley helped me to refinance my new truck after getting hit with a ridiculously high APR at the local bank. They made the process simple and Id recommend her to anyone that signs up!

      Business Response on Google Feb 17th, 2024
      Dear Michael White: Thank you for the positive review and for choosing a New Horizons CU to refinance your truck! We always strive to provide excellent member service, as well as solutions for our member's lives, and we are glad we were able to help you out today. We appreciate your kind words for our Cottage Hill loan officer, Shirley, and we will make sure she knows her member service is appreciated by our members! If you are ever in need of further assistance, please do not hesitate to reach out.Thank you,New Horizons CU

      Aaron Climax on Google

      image Shirley was such a great help I applied online for a loan and she was very understanding, straightforward and made the whole process smooth sailing! Thanks again Mrs.Shirley

      Business Response on Google Feb 13th, 2024
      Dear Aaron Climax: Thank you for the positive Google Review regarding our Cottage Hill Loan officer, Shirley! We always strive to provide excellent member service, and your review lets us know we are on the right track. Thank you for choosing New Horizons CU for your financial needs, and please let us know if you need further assistance on anything regarding your account and finances!Thank you again,New Horizons CU

      O S on Google

      image Thank you for your help S.Parker. You were so helpful during my loan process and over helped me every step of the way.

      Business Response on Google Jan 30th, 2024
      Dear O S: Thank you for the positive Google Review! We strive to provide excellent member service, and your review lets us know we are on the right track. We'll pass this review over to Shirley so she knows her member service is appreciated by our members. If there is anything else we may assist you with, please let us know.Thank you,New Horizons CU

      Virginia Boyd on Google

      image On hold for almost an hour. I have bragged on this place for years but service the past 6 months have been better. I will be holdinguntil one they close for the weekemd or two someone calls me other phone. We will see.

      Business Response on Google Dec 20th, 2023
      Dear Virginia Boyd: We sincerely apologize for the inconvenience you have experienced while trying to contact our Member Services Center. We strive to provide excellent member service, and it seems we have failed to do so on your part. Our Member Services Center receives many calls throughout the day, and this increases throughout the holiday season, thus keeping our representatives from answering all the calls we receive in one day. We ask our members to leave their name and a good call back number so our representatives can return their call as soon as they are able to - this may mean the following business day. We also ask our members to first look at our website's FAQ page (https://www.newhcu.org/FAQ) to see if their question is answered there first before they call our Member Services Center. Members may also contact us via Facebook where they can also receive assistance, or be transferred to another department to receive assistance. This helps us decrease call volumes to our Member Services Center which helps them better assist our members. We are also working on hiring more Member Service Representatives so they may assist our members in the call center and help our representatives with the call volumes. Again, we sincerely apologize for the inconvenience you have experienced. Thank you,New Horizons CU
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      Overall Rating

      Overall Rating
      ( 44 Reviews )
      21
      3
      2
      2
      16

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