AT&T

Apparently, checking a customer's account for a warranty, insurance or even verification is beyond their scope. It took two additional trips to resolve an equipment issue that could've been handled right in the store. This location is only suitable for bill payments (kiosk) and interacting with the various demos.
Oct 6th, 2014

The most incompetent people, literally, that I have ever encountered. I went to see if I could activate a sim card a so I could use a gophone I purchased as a temporary replacement for my main phone. I stood at the desk while an employee named Mindy and another guy (I couldn't see his name tag) casually talked for about five minutes before acknowledging my presence. They did so awkwardly. The male employee asked if he could help me, and when I explained the issue, said he was busy and left Mindy to deal with me. She preceded to compliment her manager's purse and ask her where she got it before (kind of) trying to help. I left with my problem unsolved, with an explanation so vague I can't recount it here. DO NOT VISIT THIS STORE.
Mar 29th, 2014

I can't speak to this individual store, I'm reviewing my experience with AT&T in the Mobile, AL area in general; I guess this applies to the local technicians and/or whatever office schedules appointments for installations in Mobile. I scheduled an appointment for 9/15/14 for my internet service to be installed/activated. I received an e-mail the morning of 9/15 stating that my appointment had been re-scheduled to the following morning on 9/16. I called to re-schedule since my only day off work was for the original appointment date. A new appointment for 9/22 was made, however I then received a call from the technician on the morning of 9/16 who said that he was within 20 minutes of my house. I let him know that I had already re-scheduled the appointment for the following week since I was at work, he seemed surprised. I received a voice mail from the same technician within a few hours confirming that my appointment was re-scheduled for my next day off on 9/22. No one showed up for the new appointment and I didn't receive a call or e-mail about re-scheduling. After waiting on hold for at least 20 minutes on AT&T's customer service line, and then being transferred to another 2 customer service reps. after another 20 - 30 minutes, I re-scheduled a third appointment for 9/29. I was informed that the original technician never actually re-scheduled my appointment, he marked my order as complete and that my service was activated despite calling me and essentially lying through voice mail. I assume the technician's are paid on an installation/completed appointment basis. After another week went by I then waited all morning for a 2nd week in a row without an AT&T technician showing up for my 3rd appointment. This was the 2nd week in a row that I didn't receive a courtesy call or e-mail letting me know that the appointment was re-scheduled. I then had to navigate AT&T's automated service lines and was transferred to multiple service reps. after explaining in detail why I wanted to cancel my installation/account activation each time; this was about a 2 hour process. The last person I spoke to said that she would check with her manager to see if someone could make it out on the afternoon of 9/29 since I was working 6 day weeks at the time and I kept re-scheduling appointments for my only days off. She said that regardless of someone being able to come out, she would call me back within 20 minutes. If a technician couldn't come out that afternoon, my 3rd appointment in as many weeks, she would cancel my account activation as requested but give me a courtesy call letting me know one way or the other. An hour in a half went by, it was about 4 in the afternoon at this point and since their call lines close at 7 PM I figured I should call 3 hours before said time just in case I was on the phone for that long to cancel my service that was never even activated. After canceling my AT&T account that was never activated I called Comcast. They came out the for the 1st appointment that was scheduled for the same weekend. I'm not necessarily endorsing Comcast, it seems like you're kind of an internet/cable hostage depending on what area you live in as you only have one or two options that aren't rated all that well. I actually tried to use one of the smaller ISP's but they don't offer service in my area at the moment; however, AT&T jerked me around for 3 weeks in a row and I won't ever sign up for any service that they offer. The technician knowingly lied to me, someone who attempted to pay for their service 3 weeks in a row, and the local customer service reps. were incompetent or they don't communicate well with their own scheduling/dispatch offices. If you live in the Mobile, AL area, or in particular midtown Mobile, avoid AT&T for cable/internet; unless you have a very flexible work schedule and are much more tolerant than I am.
Jan 18th, 2015