Wells Fargo Bank

Aug 16th, 2023

Veronica was very helpful!! Best customer service!
Nov 12th, 2022

Service was very helpful and helped me with my issue with no problems
Jul 25th, 2021

I came in to assist my mother in cashing a check from her life insurance company. If my mother wanted to give me the entire amount, I asked the teller what options I had. As a result, it was decided that cashing it would be the best option. Due to some complications, the teller requested the branch manager. The manager informed me that he was "unwilling" to cash it and that I should instead deposit it. What do you mean by "unwilling?" I asked. Is it written in the rules, or is this his opinion? He blatantly stated that it was a loan check and that he didn't know if it would be paid back and thus couldn't cash it. What kind of professional would imply that we wouldn't be able to repay a loan that Wells Fargo didn't even issue? His statement was irrelevant because it was between my mother's insurance company and her. It had nothing to do with our repayment to Wells Fargo. We borrowed against the insurance policy with a valid check from our insurance company. To which I replied that all they needed to do was verify the numbers on the check and call the issuer to confirm its legitimacy. We didnt want to wait days for the deposit to clear as we couldnt wait that long. That branch manager is a complete and utter moron. I told him I came in there a couple of months ago and tried to open a business bank account, and that when he refused to open it for me because he didn't know how to input it correctly in the banking system, I had it opened at another branch down the street without any problems. The branch manager's incompetence is astounding. I'm not sure how he got the job as branch manager. Do not attempt to go here. I'm seriously considering contacting a discrimination attorney about this because he's "refused" twice now, and oddly enough, both times do not seem like just a coincidence to me. My mother is in her mid-seventies, and we both felt humiliated in front of everyone when the branch manager discriminated against us by saying he was unsure if we would pay back the loan on the check. It wasn't even a loan from Wells Fargo; it was an already approved check from my mother's life insurance company, which we had borrowed against and paid for for years. Given his background in finance, the branch manager should have understood how that worked. We left this branch and went into another location down the street and it took the teller no more than 5 minutes to process my request, with no problems.
May 24th, 2022

Hi Theresa, I am not asking for information about the $500,000 savings account that Wells Fargo in Mobile, Alabama on Airport Boulevard created for my aunt and uncle in April 2016. We were provided all the account information through a subpoena by the Circuit Court of Mobile County that was issued by a court appointed attorney that determined that the savings account was problematic and was the product of undue influence. My aunt and uncle suffered from dementia which my stepmother documented when she executed a Springing Power of Attorney in March of 2016 to gain control of my aunt and uncles Vanguard investment accounts. The $500,000 that needed to be put in a savings account was the result of ill-advised trades that my uncle made. On the day that the savings account was created, it was document in a journal that my stepmother kept that was subpoenaed during the court investigation into my uncles estate that my uncle was confused, and my aunt demonstrated erratic behavior. This behavior was observed by Rebecca George and Steven Drews your bank manager and investment manager at the Wells Fargo Airport Boulevard. Furthermore, when my aunt and uncle were being asked if my stepmother should be named beneficiary of the savings account, my uncle was unable to answer, and my aunt refused to answer. In the journal, my stepmother testified that Rebecca George and Steven Drews were witnesses to it being okay for my stepmother to be named beneficiary of the newly created savings account. I dont know if it is your policy to allow your bankers to act as witnesses for people to be named as beneficiaries for accounts of elderly clients who cannot or will not verbally approve because of their mental state, but if it is, you need to re-examine your policies. Wells Fargo failed to protect my aunt and uncle at a time when they were vulnerable to being taken advantage of by unscrupulous family members. What I am asking you to do is to address this with Rebecca George and Steven Drews at Wells Fargo to let them know that my stepmother claimed they were the witnesses that approved and allowed her to be named beneficiary of my aunt and uncles savings account. In addition, Wells Fargo should provide training for bank managers on preventing Undue In fluence in the creation of new accounts for elderly clients that demonstrate confused or erratic behavior. I will continue to share this story on all social media outlets to help make other consumers aware of the lack of controls Wells Fargo has to protect elderly clients from undue influence being exercised by those who are supposed to be in a position of trust but choose to prey on the vulnerable for their own personal gain. I have attached court documents that support the facts that I have shared. I look forward to your reply. Thank you, Chris Bolton
Jul 29th, 2021