Auntie Anne's

Just lazy! Went for a pepperoni pretzel and they just straight up said they dont t have any! Usually they say it would take a few minutes to get it done.. but they were too busy with no customers.. talking to this other guy.. If the white gentleman (manager i guess) didnt ask them to ring me up and make it and it would only take a few minutes.. they would have just kept flirting with the guy that was previously there! And just like magic an old pepperoni pretzel was given to me.. just Horrible! The manager walked away.. but if you are reading this these people need to be retrained or .!!!!!
Feb 7th, 2024

The new gm Liz is lovely, even gave me an extra icing.
Dec 14th, 2023

We had the BEST experience ever. The District Manager was Awesome. He truly went over and above with his service. Thanks Dave for just being Great!
Oct 12th, 2023

I walked up to the counter and the three employees working completely ignored me for five full minutes, instead they kept talking to a friend that was leaning against the glass. I left. As I was walking away a fourth person walked into the store, asked if someone had helped me yet, but by then I was done. Lost sale due to the marked indifference of the employees.
Sep 14th, 2023

The same picture that born tee posted of those guys were the same guys I had a bad experience with mostly the tall guy, I got a sweet almond pretzel I ordered at 12:13 online and I came to pick it up at 12:28 and they hadnt even started my order. So I said Id come back and I came back at 12:40 and as im walking back to my stir I open my bag and my pretzel is burned and it didnt look the way it would usually and I knew if I had to wait til later to eat it, it wouldve been to hard so I came back and told them that it was burned and I was going to ask if they could remake it but the tall guy got an attitude immediately and told me that he had just made it he touched it and said it was soft and i said its burned though and he proceeded to have an attitude and asked me if I just wanted my money back I said that was fine with me. I work in the mall and I wont be going back to that auntie Annes again they need to learn better customer service skills and how to talk to customers in certain situations.
Aug 8th, 2023