Climatemp Cooling & Heating, Inc.

Rob did an outstanding job!! He was so professional and i would definitely recommend him to my friends and family
Feb 21st, 2023

Feb 21st, 2022

Called on a Friday at 8am and was told that I was on the list for service and called 3 more times with the last call at 6:30pm. They never showed up. I called on Monday at 8am and was told they would be here this morning. They did not show up. The only reason I have been using them is because they installed my new unit in 2017. I have had them here since the installation and all I got was sub par quality of work. I will never use them again and I would never recommend them. I have a repair contract for them to come out 3 times per year and the came out twice and would not refund my money for the other. Service: Install AC
May 10th, 2021

The fact Arrogant , condescending salesman Still waiting for quote despite multiple inquiries Conclusion Very unprofessional service
Feb 28th, 2021

Climatemp sold and installed two new Carrier Infinity series, 18 seer units in 2019. These came with a 10 year parts/labor warranty. In 13 months, Unit A stopped cooling 3 times over several months and Climatemp was unable to effect permanent repairs. The last time Climatemp repaired unit A, it stopped working within 18 hours. This was after several days of disruption, no AC, and probably 10 hours of attempts to fix it. Unit B stopped cooling at the 7-month mark and the air handler had to be replaced. They broke the condensate pump which leaked water everywhere and didn't seal the discharge side into the main duct during the install. In addition, I have seen several misdiagnosed issues, unterminated wires, holes in return box, and uninsulated freon lines to name just a few issues. My favorite was the condensate pump installed so that it blocked the door from closing to the air handler room. The customer service is awful. Nobody will call you back. You have to follow up on everything yourself. I had a no show on more than one occasion and when I called to ask where the tech was, oh hes not going to be able to make it. After unit A stopped cooling, yet again, and nearly immediately after the last attempt to fix it, I attempted to reach a final resolution with the GM David, but he never called me back. He told me he would speak to the owner and let me know what they decided, but no call. It would be laughable if I hadnt spent 14k on two units and was one year into a 10 year parts/labor warranty. In the end, I never heard from him again, all while unit A was not cooling. Ultimately, I had to get Carrier involved who thankfully switched my parts and labor warranty to another local factory authorized dealer, who has been amazing. The new dealer fixed unit A on the first attempt, in about two hours, which was over pressurized with freon, and had been incorrectly diagnosed by Climatemp. They provided updates through the whole process. Then, they reconfigured unit A and B, which were never set up properly and were running inefficiently on factory default settings. I would give anything to be able to go back and avoid ever using Climatemp, but they had such good reviews. I discovered that A LOT of them are from their own employees. Even the techs told me, theyre told to leave five-star reviews on google and have their friends and family do the same. Look through the reviews and you will see the same names that you hear when you call dispatch or receive an email. The owners, and the GM leave them, as well as their family. You will see the same names leaving reviews across every location. Normal customers dont do that. When bad reviews are left, you will see threats of litigation and claims of fake reviews. Folks this company is shameful. Please save yourself and use any number of available HVAC companies in Baldwin county. If you have a part/labor warranty with them and you feel trapped, call Carrier. They can and will help you.
Jun 28th, 2023