Jack's

Went yesterday around 2:30pm..through the drive thru and they didn't get my order right So I came back and went inside..the people and the back was so unprofessional standing there eating chicken and lol..the guy that was frying the chicken was disrespectful saying he didn't have anymore chicken..typical for these young people who don't take their job seriously
Apr 6th, 2024

Everything was fine
Apr 6th, 2024

Waited 10min for cold fries and a cold burger.chicken steps where okay.
Mar 31st, 2024

Mar 30th, 2024

Ordered two milkshakes on the app on my way home during severe thunderstorm so the restaurant wasnt busy. I pulled up to the drive thru speaker and a black man said can I take your order. I always pay attention whether Im greeted or not at a drive thru or dining in at a restaurant. Nevertheless, I responded with I placed an order on the app.his response was the milkshakespull forward. I pulled up to the window and a young black girl opens the window and says.did you order something. I said I placed an order on the app and she said oh the milkshakes.can you pull forward? I said yes maam. Long story short I waited 15 minutes and watch 5 other customers get waited on in the drive thru before I decided to back up to the window. The young black girl opened the window and was about to ask me again did I order something when she stopped, recognized me and her mouth dropped open. The look on her face clearly showed she had forgotten about telling me to pull forward. I didnt wait for her to say anything I said give me my money back. She never said Im sorry, kiss my butt or showed any remorse for her pour work ethic. She turned around, threw my milkshakes away and yelled for the manager I assumed. A black man walks up and said if you want a refund I cant do anything.youll have to cancel the order on the app. I immediately recognized his voice from when I initially pulled up to the drive thru speaker. So I clarified and asked..if I cancel the order on the app my credit card will be refunded? He said yep. Keep in mind this is the manager who was aware I arrived to pick up my order, but yet forgot about me just like his employee did and neither person who is black ever offered an apology. Why is that? Is it because Im white or perhaps just poor customer service or maybe its just complete incompetence? FYI, the manager was completely wrong or lied through his teeth because the app doesnt offer a refund option on orders. The app only instructed me to call the Millbrook Jacks for a refund and when I called the number it supplied.would ring once and hang up. Bottom line is .. customers deserve better service, should expect what they pay for in a reasonable amount of time or at the least ..accurate information or an apology when an employee or manager screws up. The Jacks Family Restaurant in Millbrook, Alabama failed in every aspect today. My point to this is to make hard working people aware that an order as small as two milkshakes can be disastrous if the wrong restaurant is chosen. Especially if that restaurant doesnt have a diverse staff with any pride in job performance on or at least..simple common courtesy regardless of skin tone. My suggestion is to expect nothing less than perfection from any restaurant where you spend money, but be aware if you choose this Jacks. I left the manager with this message before I drove away and Ill suggest this to every customer in any drive thru to do the same. I will not pull forward ever again in a drive thru. The people behind me can wait their turn just as I had to do for my order. I wasnt surprised when the manager showed he couldnt have cared any less cause he only grinned at me while closing the drive thru window. Imagine that! I called Jacks corporate headquarters. The automated message said to leave my name and number and someone would return my call as soon as possible. Two hours later .. no return phone call and still no refund. Unfortunately, Im seeing a pattern of poor customer service with this company. Buyer beware!
Apr 9th, 2024