Massage Envy - Madison - AL

SCAMMERS! Have been a member but can NEVER get in for massages. Always booked months in advance. Tried to pause my membership to actually try to use my massages I have accrued, the man on the phone said no problem all taken care of and low and behold Im still being charged MONTHS later. I wouldnt be surprised if there were class action lawsuits against this business. How are we paying for a service we are not getting??? If youre thinking about getting a membership or even a gift card go to a better local business. These crooks dont deserve your hard earned money.
Mar 5th, 2024

Had a facial with Audrey she was super sweet and knowledgeable on skin care and had several suggestions on products to use to help with my redness ( which was my main concern .) the front desk was super welcoming and helpful as well with letting me know where the bathrooms were and just overall made the experience great .
Feb 22nd, 2024

We were gifted a massage and this is the 2nd time a masseuse we've been scheduled with has quit and we've been put on a wait list to essentially wait for MONTHS. 1st massage was booked for September. Masseuse quit very close to time. Go to reschedule and booked out to end of December. It's December 1st, masseuse quit. Now we're on a "waitlist" since there are no appointments available for the foreseeable future. Laughable.
Dec 5th, 2023

Great place and Heather is the bomb
Nov 12th, 2023

I have been going here for over 5 FIVE YEARS. The massage therapist, Kayci and the estheticians, Laura and Jarron have been amazing, but poor leadership and horrible customer service by the front desk is going to lead this place into a dark hole that they can't get out of. Reverse discrimination at it's best at this location. I'll take my business elsewhere.
Nov 4th, 2023