PetSmart

Kenny Hunter _{on Google}

Apr 2nd, 2024

Absolutely the rudest employees I think Ive ever encountered would not stop sighing when we asked to price match their own website prices. And she let it be known without speaking it that I was wasting her time even though I spent well over 100.00 and thats literally the definition of her job. And after it was all said and done I found it all cheaper at Walmart for exact same merchandise

Porcha Hunter _{on Google}

Apr 2nd, 2024

If I could rate it -5 stars, I would 100% do so. I have shopped at both Petsmarts in Huntsville, Alabama and it seems like at both locations there is this same older female cashier that is always just so rude and makes me as a customer feel like a complete burden. It could be two very different women and they are just around the same age and look similar. OR its the same woman going back and forth between locations and she always has a horrible attitude. I have not figured this out yet. BUT I will say that my experience on 4/1/24 at the Carl T Jones location in Huntsville, Alabama was by far the WORST encounter I have had at a Petsmart. In fact I would go so far as to say it was the worst experience at a store in general. The worst part is that its not just this one older female cashier that is rude. Its also the fact that the manager that tried to reach out to my father and I about our experience there that day was also rude and either got our experience totally wrong or was mislead by the cashier as to what REALLY happened. Either way, every time I go in there and its the older woman at the cash register, I just want to walk right back out. She is rude, overly sarcastic, and god forbid you try to price match with her. She literally hurried through my entire transaction to avoid having to price match with me. And it was ONE ITEM. 95% of the employees need to take a customer service class or something because its just absolutely terrible all the time. As a manager, you should want to resolve the conflict with the customer, rather than talk down to the customer when you were obviously lied to by your employee as to what actually happened. Im not entirely sure as to what the exact name of the manager was, but it was either a Cindy or Sydney, the voicemail was not that clear. I normally try to believe the best in people (to a fault really) and I never leave reviews (I believe this might be my second or third review in my entire 29 years of existence), so if that doesnt tell you that their customer service is terrible, I dont know what will. The reason I am even leaving this review is because of the fact that the cashier used extreme sarcasm with my father and I when we were there. Like she should win an award for her performance on that, truly. To stop in your tracks after you are already sighing heavily the entire transaction and mad that youre even having to ring a customer up and then look up at the customer after they apologized for being such a hassle and say oh NO SIR, you are NOT a hassle at all! And then go back to being rude, that takes the cake. What really pushed me to leave this review was the fact that the manager, taking what the cashier must have told her at face value and leaving a voicemail in regards to our experience that, in a nutshell, all she did was talk down to us and acted like we were stupid. It just didnt sit right with me. If youre a manager, you should know better than the cashier. You should have a bit more customer service skill than a cashier. Especially if you know that a review was left about the attitude of the cashier. So when you hear what I experienced with your employee and then you go and basically do the same thing, you are on the same level as the cashier, but you wear the title of a manager. Something is wrong there. Something is wrong with these two locations in general. From what I have noticed, the younger cashiers have been great and the older ones have ZERO customer service skills, are so so so soooo rude and there is no visible reason why they are still employed there. None whatsoever. Please understand, your stores will not get good reviews by being rude, sarcastic, pushing customers through their transactions so you dont have to do as much work, sighing the entire time, rolling your eyes, etc. You dont have to be chipper and overly nice and talk about our life stories, but being so rude that you literally make your customers want to turn around and walk out because we are so uncomfortable by your attitude towards us? That is a problem.

Mackenzie Martin _{on Google}

Mar 29th, 2024

Love the store, but the employees are RUDE. Act like you are an inconvenience to them. Very sad. Hopefully itll change.