Lucky Brand

Horrible customer service. The manager Rebecca basically harassed us and kept asking if we wanted help after declining multiple times. She refused to honor the military discount even after seeing my I.d. She stated my I.D wasnt honorable due to it being a Veterans I.d. She also dresses as if shes ready for bed, no judgement but I would prefer my children not to see your entire breast(s).
Mar 8th, 2024

Imagine telling someone what you are looking for and then they keep asking you what you are looking for after you have told them 5 times. That was our experience.
Jan 24th, 2024

Great experience the store employees were very knowledgeable and helpful
May 23rd, 2023

Great place to shop for new clothes and staff is great
Apr 6th, 2023

Went here Saturday with my family, never in my entire life have I ever recieved the worst customer service. I hadnt been in the store 30 seconds and was just looking at jeans on the table and this blonde woman came up to me and asked if I needed help, I politely declined, after declining she continued to be persistent and would not leave me alone, after I told her I was good for the 3rd time. The coworker (a guy) across from her just kept looking at her to stop, but she wouldnt leave me alone. I have never felt so harassed in a store, I got some jeans and tried them on but I couldnt even get them because I was so frustrated by how she acted and how I felt. So my family and I just decided to leave, just couldnt get that sour taste out of my mouth. I had shopped here before and every other time, the people in there was extremely nice but its like that time, I literally couldnt even look without this girl bothering me. Just sad, I was planning to spend a couple hundred on jeans because I needed some and I love lucky but I decided to go to another store on Bridge Street and spent my money, where the employees were super nice. I definitely will not be back at this location. Pro tip for girl because I have work in various environments in my lifetime, if you want to make sells or get customers, do not harras them, let them browse and look around, after someone says no they dont need help, accept it and go on, they will come to you if they need something.
Dec 25th, 2023