Annette Hale's Indoor Comfort Systems

J C _{on Google}

Aug 23rd, 2021

Keith was our service technician. He responded same day as call. He was courteous, professional, friendly, and he thoroughly investigated and diagnosed the cause of the AC malfunction. He explained his methodology and his degree of certainty in fixing the problem, in this case he said he was about 95% sure he fixed the problem. I understood because he described a situation involving the fan freezing that was possible but unlikely. He showed me pictures of the interior of the HVAC unit to explain his diagnosis. In the unlikely event that he was incorrect in his diagnosis, he said to call back, he was the on-call technician that weekend and he would be back over to take another look. Now a week later, no issues whatsoever with the drain pan; dry as the desert. He exemplifies customer service of yesteryear, and I was very impressed with his overall expertise. Highly recommend Annette Hale's Indoor Comfort Systems and especially Keith. Good work! Service: AC repair

Arielle Stroman _{on Google}

Aug 12th, 2021

Annette Hale's was everything we wanted in an HVAC professional - after getting other opinions on our HVAC system, Keith came out on time and was honest, kind, and his help kept us from possibly spending thousands when it wasn't necessary. He cleaned our coils and left us with a unit that works perfectly! That kind of honesty and amazing service is one-of-a-kind these days! Will definitely be calling them again for any HVAC services we need. Service: HVAC maintenance

Sheri Belmont _{on Google}

Jul 21st, 2021

We are just in the stage of getting quotes a new system. We weren't sure if we needed to repair the old one or replace. The technician, Keith, came out and really gave the system and duct work a good looking over. He spent a good bit of time looking at all the components and talking to us about his observations and some options. We agreed with him we needed a consultant to come out and give us a quote on a new system. We have that consultation scheduled. We just wanted to say at this point how impressed we are with this company and Keith whom we have already met.

Robert Anderson _{on Google}

Jul 11th, 2021

Called Annette Hale's because they installed the HVAC system for the builder in my new home 14 months ago. So I'm barely 2 months outside of the 1 year warranty and one of my units stops cooling. A tech came out the afternoon of the same business day I called (this was not an after hours call). The tech talked to me, diagnosed the problem, replaced the blown capacitor and filled out paperwork all in 10 min. For that 10 min I was charged $180 ($80 diagnostic and $100 for service). The part was "under warranty." I am utterly shocked this is the price they charge for 10 min worth of work for a system under warranty. They have lost all of my future business. I do not recommend. Services: HVAC repair, AC repair