Journeys

Very nice friendly staff. Very helpful!
Jan 16th, 2024

I was in the store just recently and encountered a rude manager. Unsure if her name was Amy or Anna. Either way I heard her towering down on her employees and thought it was the worst management Ive ever heard. Probably wont be back to this store. The younger manager was very polite and helped me find the uggs I was needing. Get new management and move her up
Nov 28th, 2023

Sep 5th, 2023

Very upset! Wish I could leave negative stars! I placed an order for a pair of shoes for my daughter in a size 4. I received the shoes and the left shoe is a size 4 and the right is a size 6!! I contact customer service first through chat and was disconnected twice when trying to send all the pictures they asked for. I then went through text and had to repeat all the same steps. I was finally told I could return the shoes to a store for the quickest service. I do not have a Journeys store within 40 miles of my location. I was then told that they would email me a shipping label and I could go to my nearest FedEx location (22miles from me) and once I had done that Journeys would then gladly ship the corrected pair to me. Why should I be inconvenienced any further when they are the ones who made such a ridiculous mistake. Other companies send pre labeled return boxes right to your door. I will never ship here again!
Dec 29th, 2023

Had the worst experience with the uploaded manager. Was there getting a specific pair of shoes while at a conference. 2 people working but neither greeted or asked if I needed help. One was speaking with an applicant which is understandable, so I patient waited for the other person working to acknowledge me, but after a few minutes, I kindly asked if someone could grab me a size 12 in the shoe I was holding. The manager looked at me and rolled her eyes, they turned around and apologized to the applicant. The other person then asked if she could help, but after feeling like I was bothering them to purchase a pair of shoes, I didnt want help. When I expressed how rude that was, the manger said I could leave. I then asked to speak with her manager and she said I could figure it out myself and then she called security. There was no cussing, no threat, no causing a scene. The most embarrassing thing that has ever happened to me in retail.
Oct 27th, 2023