Wilbanks Heating & Cooling
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2133 Brookview Dr
Hoover, AL 35226 - 205-979-6130
Chamber Rating
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Marketta Washington
Wilbanks had a piece of metal fly off their truck and hit my sons truck that he only had for two months. It scratched the windshield and the hood of the vehicle. Pictures of the truck, the license plate, the damage done to the vehicle and metal were taken. I have called Wilbanks once a day for 4 months regarding the damage done to the vehicle and no one has reached back out to me yet. If they conduct business with their customers this way I definitely know to never use them.
Nov 10th, 2022 -
Melissa Hendon
Services: A/C system repair, Install AC
Jun 5th, 2021 -
Lisa Krzysik
I called Randy Wilbanks on the recommendation from a friend after another company didnt show up and didnt call. Mr Wilbanks was able to come the very next day after I called late in the afternoon the day before and he had the problem figured out and fixed in a very short time. I highly recommend Wilbanks and Sons to anyone!
Aug 1st, 2018 -
Rebekah Rickman
Jan 16th, 2018 -
Spencer
Terrible. Took advantage of 96 yrs old grandmother. Well overcharged and water heater not working right. A year on a 6yr warranty. Refuses to fix and says everything is great. Stormed out of house when confronted about overcharging and work quality. So angry thought he would have a heart attack in driveway Looking for new company to fix his errors nowand having to potentially file. Avoid at all costs. UPDATE 1-31-20 We have spoken with the Rheem manufacturers and they are sending out the part to fix the issue. We did troubleshooting over the phone, temped the water, and worked through the basic repairs, and he confirmed the issue. Gas control valve I believe although that may be incorrect. I didn't write down what he called it. When I describe the story that we dealt with with Mr Wilbanks they were surprised and not happy. They said the issue is a common issue and is seen in approximately 90% of complaints that had the problems we were having with the water heater. The representative said for Mr Wilbanks not to address it either he A. had no interest in fixing the problem or B. was completely ignorant to basic repairs for that water heater. Either way the service was terrible and he did not do the job as he should. Additionally the way he handled himself was unacceptable and like I said our family believes he did his best to take advantage of our 96 year old grandmother. Please avoid this man at all costs Sent from my Samsung Galaxy smartphone.
Nov 28th, 2019
Contact Info
- 205-979-6130
Questions & Answers
Q What is the phone number for Wilbanks Heating & Cooling?
A The phone number for Wilbanks Heating & Cooling is: 205-979-6130.
Q Where is Wilbanks Heating & Cooling located?
A Wilbanks Heating & Cooling is located at 2133 Brookview Dr, Hoover, AL 35226
Q How is Wilbanks Heating & Cooling rated?
A Wilbanks Heating & Cooling has a 3.7 Star Rating from 6 reviewers.
Ratings and Reviews
Wilbanks Heating & Cooling
Overall Rating
Overall Rating
( 6 Reviews )Marketta Washington on Google
Wilbanks had a piece of metal fly off their truck and hit my sons truck that he only had for two months. It scratched the windshield and the hood of the vehicle. Pictures of the truck, the license plate, the damage done to the vehicle and metal were taken. I have called Wilbanks once a day for 4 months regarding the damage done to the vehicle and no one has reached back out to me yet. If they conduct business with their customers this way I definitely know to never use them.
Melissa Hendon on Google
Services: A/C system repair, Install AC
Lisa Krzysik on Google
I called Randy Wilbanks on the recommendation from a friend after another company didnt show up and didnt call. Mr Wilbanks was able to come the very next day after I called late in the afternoon the day before and he had the problem figured out and fixed in a very short time. I highly recommend Wilbanks and Sons to anyone!
Rebekah Rickman on Google
Spencer on Google
Terrible. Took advantage of 96 yrs old grandmother. Well overcharged and water heater not working right. A year on a 6yr warranty. Refuses to fix and says everything is great. Stormed out of house when confronted about overcharging and work quality. So angry thought he would have a heart attack in driveway
Looking for new company to fix his errors nowand having to potentially file. Avoid at all costs.
UPDATE 1-31-20
We have spoken with the Rheem manufacturers and they are sending out the part to fix the issue. We did troubleshooting over the phone, temped the water, and worked through the basic repairs, and he confirmed the issue. Gas control valve I believe although that may be incorrect. I didn't write down what he called it. When I describe the story that we dealt with with Mr Wilbanks they were surprised and not happy. They said the issue is a common issue and is seen in approximately 90% of complaints that had the problems we were having with the water heater. The representative said for Mr Wilbanks not to address it either he A. had no interest in fixing the problem or B. was completely ignorant to basic repairs for that water heater. Either way the service was terrible and he did not do the job as he should. Additionally the way he handled himself was unacceptable and like I said our family believes he did his best to take advantage of our 96 year old grandmother. Please avoid this man at all costs
Sent from my Samsung Galaxy smartphone.
Overall Rating
Overall Rating
( 6 Reviews )Write a Review
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