Midas

If I could give zero stars.... I would... WORST EXPERIENCE EVER! I HAD to make an appointment... so I made it and arrived on time... my appointment was for 1:30... They didn't even start my oil change until a little after 4... they drained the oil and then said they didn't have the correct filter for my car... so I had to wait some more for one to be brought... A simple oil change ended up taking three and a half hours... which is just a little ridiculous... wouldn't have minded as much had I not watched all the employees walk around smoking... eating... and playing on their phones... The "receptionist" is so rude... no reason to treat people badly bc yall take forever to do anything...
Apr 8th, 2024

Aside from scratching all 4 of my rims, the two days it took to install my tires left me with a very poor opinion of this company. Why? Make appointments if you're short staffed? I literally waited in the lobby while multiple customers came in with an appointment. Only to be told that they would not be able to get to them. Wasn't going to leave a review but since she scratched my rooms and made me wait 2 days. I won't be back for anything
Apr 4th, 2024

I purchased a voucher through Groupon for an oil change. I called to make an appointment on Friday. I was told I was all set for an appointment on Saturday @1030 am. When I arrived I was told they could not see me on the schedule. But we continued on with the process. They told me the oil change would take a hour?? Ive never had an oil change take that long. Since I was already there I stayed to have the service done. When my car was taken away the service was stopped because I was told I needed a valve. Not sure what kind because Im not in the industry. They quoted me a bit over $500 and that I could sign up for a service that could cover my charges with 0% interest if I paid it back within 101 days. I considered signing up but I never received the link for it or a link to confirm my appointment that we agreed to reschedule for Monday. I called Monday morning @9:13 to ask again what time was my appointment. Jay told me it had been set for 9am and since I missed it I could reschedule for 1 pm. Well I arrived Monday for the appointment when I arrived I was told again they could not find my appointment??? They told me I could set another one for 4pm. I arrived AGAIN @4. This time I was told I needed to go see my last oil change service provider because there was an issue with my rep tap. Express oil change asked me to come by so they could check for it me. Before I left I asked the employee at Midas for a quote for a new oil pain. I was quoted $790z I arrived at Express and they found no issues when I came to their location. Safe to say the Groupon voucher is a gimmick to get customers in and offer them other services as the main goal. I will never come back.
Mar 29th, 2024

OMG Midas on Greensprings is the worse mechanical shop in town. A couple of years ago Midas put catalytic converters on my 2015 Yukon & every since my truck never ran right. Engine light came back on truck was skipping, & sparkling fire. We had put on machine it's reading needs same thing had a warranty. Took it back Austin & his worker couldn't find out what was wrong with it. They also had my truck for a couple of days , so happens me & my husband rode by there our truck was unlocked, gloved department had been ramble through, & papers was throwed over my truck. Spoke with Austin, only thing he said that had happened before. We don't recommend Midas on Greensprings
Mar 28th, 2024

In June 2021, my Dad passed away and I was given his 2004 GMC Safari. Unfortunately, the vehicle had been sitting unused for approximately 4 years, which meant that it required a lot of work to get it running smoothly again. As someone who hasn't owned a car in several years and isnt originally from AL, I wasn't familiar with the auto repair shops. So when it came time to take my van to a mechanic, I was understandably nervous about finding a reputable one that would do quality work at a fair price. However, all my fears were alleviated once I brought my van to Midas in Homewood. From start to finish, the team there kept me informed every step of the way, providing detailed updates on what needed to be done and why. My van has been a headache for all but even though some small issues have arisen because of the van sitting for many years, Austin, Cody, and the rest of the guys continued to deliver top-notch service each time I showed up. I even brought my mom's car up there when she needed work done, and they took care of her as well. So thank you guys for making us feel so welcomed and for your honesty, integrity, and transparency. I don't know what kinda magic yall got goin' on but I ain't complainin. Good people, good work and we appreciate the fast and friendly service!
Mar 16th, 2024