Location was great bed was comfortable and that ends what was good. The other side of this it took 4 bell rings to get front desk in the morning, shower was cold, no breakfast the health dept shut it down probably for the same reason we found bugs in our room, room was smelly and the air conditioner doesn't adjust below 70 and no lobby coffee in the morning. Disappointed is an understatement if it weren't for health reasons we definitely would have moved hotels. I will never stay at another red roof franchised or not. Apr 3rd, 2024
Tim McKnight
We booked this hotel through Priceline and when we got there the person at front desk lied and said my credit card was declined. He declined the room. My card was charged. I was given the advice when we walked my family out at 130 AM to not use Priceline and call the hotel directly. Shaddy. Mar 22nd, 2024
stanley baker
Have stayed here many times. Never had a problem. It was always a decent, not great or horrible hotel. But now, even after you pay for your reservation online, they ask for a HUNDRED DOLLAR cash deposit as well! That's not in the terms of the reservation. Also, there's no breakfast, because the health department won't allow them to serve food! The lady and man that run the place are very rude, also. I will not return.
Rooms: Average budget rate room
Safety: Safe Mar 17th, 2024
Jeffrey Toomey
Mar 15th, 2024
Melinda Williams
Very respectful,harder working people that own this business Mar 13th, 2024
Red Roof Inn Hartselle is located at 1800 Dixie Ln SE in Hartselle, Alabama 35640. Red Roof Inn Hartselle can be contacted via phone at 256-773-0180 for pricing, hours and directions.
Contact Info
256-773-0180
(256) 773-0180
Payment Methods
AMEX
Discover
MasterCard
Visa
Questions & Answers
Q What is the phone number for Red Roof Inn Hartselle?
A The phone number for Red Roof Inn Hartselle is: 256-773-0180.
Q Where is Red Roof Inn Hartselle located?
A Red Roof Inn Hartselle is located at 1800 Dixie Ln SE, Hartselle, AL 35640
Q What is the internet address for Red Roof Inn Hartselle?
A The website (URL) for Red Roof Inn Hartselle is: https://www.redroof.com/property/al/hartselle/RRI473?utm_source=GMB&utm_medium=Google&utm_campaign=GMB_Performance_RRI473
Q How is Red Roof Inn Hartselle rated?
A Red Roof Inn Hartselle has a 3.3 Star Rating from 407 reviewers.
Location was great bed was comfortable and that ends what was good. The other side of this it took 4 bell rings to get front desk in the morning, shower was cold, no breakfast the health dept shut it down probably for the same reason we found bugs in our room, room was smelly and the air conditioner doesn't adjust below 70 and no lobby coffee in the morning. Disappointed is an understatement if it weren't for health reasons we definitely would have moved hotels. I will never stay at another red roof franchised or not.
Business Response on GoogleApr 5th, 2024
Hi Juddie,I want to thank you for taking the time to post a review of your stay at the RED ROOF INN HARTSELLE. It's delighting to read that you took liking to our beds comfortability and our hotel's location. However, please accept our apologies for the encounter you mention regarding the pests. Please note that I've shared your comment with management. Thank you for sharing your concerns. Sincerely,OnielRedRoof ManagementRediresponse Specialist
Tim McKnight on Google
We booked this hotel through Priceline and when we got there the person at front desk lied and said my credit card was declined. He declined the room. My card was charged. I was given the advice when we walked my family out at 130 AM to not use Priceline and call the hotel directly. Shaddy.
Business Response on GoogleMar 23rd, 2024
Hello Tim, Thank you for taking the time to tell us about your experience at the Red Roof Inn Hartselle. Please accept our most sincere apologies for the concern you described regarding your reservation. In regards to availability the location was fully booked but on the third party website such information was not accurate. As it relates to your refund, please contact the front desk directly to have this matter resolved. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
stanley baker on Google
Have stayed here many times. Never had a problem. It was always a decent, not great or horrible hotel. But now, even after you pay for your reservation online, they ask for a HUNDRED DOLLAR cash deposit as well! That's not in the terms of the reservation. Also, there's no breakfast, because the health department won't allow them to serve food! The lady and man that run the place are very rude, also. I will not return.
Rooms: Average budget rate room
Safety: Safe
Business Response on GoogleMar 19th, 2024
Dear Stanley,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARTSELLE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the customer service you received, the deposit policies and all the concerns that you mentioned. These will be taken into consideration. However, as it relates to your comment of the deposit, a deposit is required upon arrival for incidentals, this is refunded at check-out if the room is incident free. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
Jeffrey Toomey on Google
Business Response on GoogleMar 17th, 2024
Hello Jeffrey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HARTSELLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
Melinda Williams on Google
Very respectful,harder working people that own this business
Business Response on GoogleMar 16th, 2024
Dear Melinda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HARTSELLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof overwhelmed to read that we have very respectful and hardworking people that own this business. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
