GMS Self Storage

Thanks Tracy, I am glad we could help you with your storage needs.

Thanks Blake, thanks for your business and I am glad we were able to accommodate you.

Thanks Angela, we try our best to keep it clean, secure and safe.

Ms. Duncan, my husband & I purchased this very run-down dilapidated facility at the end of 2021, then began construction to upgrade EVERYTHING. Your Mother began renting a unit from the former owners beginning in 2016. This facility, prior to our owning it, was never locked up, had no outdoor lighting, and no security cameras. I am unsure why your mother chose to store here rather than go to a secure facility with lights, security cameras and controlled access gate, such as the one just down the highway. Perhaps it was because it was ½ the price. As part of our upgrades to the facility immediately after purchasing, we put in new roll up doors on all units in 2021. I spoke to your mother in 2021, and she agreed we could cut the lock off to do this work. I then locked it with our secure facility lock as they hadn’t damaged her lock when they cut the door. I stood and watched while the construction workers replaced ALL roll up doors of units that had customers in them, in order to ensure everything was secure. In 2021, when they opened the 10x10 unit in question, it looked exactly like it did when your mother arrived in August 2023 to vacate her unit. I was with her and removed the facility lock for her to gain access. Her lock was on the floor inside the unit and I can assure you the unit was locked and secured! She was very upset and crying and said her dolls and filing cabinet were missing. I stood with her until she calmed down then I helped her pack her 5x8 U-Haul trailer. We had a nice conversation while doing so. She left a dryer that she didn’t have room for and stated that she wanted to give it to charity. She was visibly stressed about having to remove the dryer so I told her I would call a local charity that accepted donations for her, if she wanted. Afterwards she came into my office to cool off and have a bottle of water and visit. She hugged me when she left and thanked me for caring and helping her. Then 2 weeks later you and your husband came to the office demanding we ‘do what’s right’ and insinuating that we compensate you for your mom’s dolls even though we didn’t own the facility when the alleged theft happened. It is unfortunate you didn’t check on your mother’s belongings over the years, since you live so close, and it is also sad the you couldn’t be here to help her pack it up. If so, you would have seen something completely different than you describe. She was very emotional when she arrived as she had not been to Gurley since her husband’s death. This was very traumatic for her and I was very kind to her as I am to ALL my customers. After making the improvements to the facility over the past two years, GMS’s facility is now fenced, gated with controlled access, equipped with new lighting, and security cameras. The facility is now a high quality storage facility under the new ownership, and it is our goal to provide excellent storage with exceptional service! The Owner/Operator.