Family Security Credit Union

Zero Stars!!!!! Was with them for 5+ years and when I needed something simple I was treated with such disrespect. I don't recall the woman's name but she is the one that sits in the office directly to the left when you walk in. Very nasty judgmental individual!!!
Aug 16th, 2023

i have been with this credit union for a while now. As far as i can tell there is no real benefits compared to a regular bank. Take for instance the process of securing an auto loan. This credit unit has an application fee! that i think is down right stupid. the apr at the time of this review is about 7%. I was able to apply through a dealership for free and got a lower apr! the dealer makes lenders compete for your interest payments. Family security thinks you should pay them for the privilege of paying them a higher interest rate than other lenders. When i asked them why would i pay a loan application fee and secure a loan through them at a higher interest rate when i could apply for FREE through many other lenders and get a lower APR? The answer i got was "thats a good question." lol! They don't even know why they are backwards on this.
Sep 4th, 2023

Absolutely best customer service whether it be for loans, deposits, or applying for cards.
Jun 17th, 2021

Oct 14th, 2020

Aug 7th, 2020