CLIMATEMP COOLING & HEATING INC.

Randall Pelfrey _{on Google}

Mar 29th, 2023

I called climatemp to come service my ac unit the was very professional and polite. Also very knowledgeable.

Maddie Robinson _{on Google}

Mar 2nd, 2023

Service: A/C system repair

Kaylie Magellan _{on Google}

Feb 13th, 2023

I had Rob and he was a fantastic tech! Definitely using this business again

J _{on Google}

Jun 30th, 2023

Climatemp sold and installed two new Carrier Infinity series, 18 seer units in 2019. These came with a 10 year parts/labor warranty. In 13 months, Unit A stopped cooling 3 times over several months and Climatemp was unable to effect permanent repairs. The last time Climatemp repaired unit A, it stopped working within 18 hours. This was after several days of disruption, no AC, and probably 10 hours of attempts to fix it. Unit B stopped cooling at the 7-month mark and the air handler had to be replaced. They broke the condensate pump which leaked water everywhere and didn't seal the discharge side into the main duct during the install. In addition, I have seen several misdiagnosed issues, unterminated wires, holes in return box, and uninsulated freon lines to name just a few issues. My favorite was the condensate pump installed so that it blocked the door from closing to the air handler room. The customer service is awful. Nobody will call you back. You have to follow up on everything yourself. I had a no show on more than one occasion and when I called to ask where the tech was, oh hes not going to be able to make it. After unit A stopped cooling, yet again, and nearly immediately after the last attempt to fix it, I attempted to reach a final resolution with the GM David, but he never called me back. He told me he would speak to the owner and let me know what they decided, but no call. It would be laughable if I hadnt spent 14k on two units and was one year into a 10 year parts/labor warranty. In the end, I never heard from him again, all while unit A was not cooling. Ultimately, I had to get Carrier involved who thankfully switched my parts and labor warranty to another local factory authorized dealer, who has been amazing. The new dealer fixed unit A on the first attempt, in about two hours, which was over pressurized with freon, and had been incorrectly diagnosed by Climatemp. They provided updates through the whole process. Then, they reconfigured unit A and B, which were never set up properly and were running inefficiently on factory default settings. I would give anything to be able to go back and avoid ever using Climatemp, but they had such good reviews. I discovered that A LOT of them are from their own employees. Even the techs told me, theyre told to leave five-star reviews on google and have their friends and family do the same. Look through the reviews and you will see the same names that you hear when you call dispatch or receive an email. The owners, and the GM leave them, as well as their family. You will see the same names leaving reviews across every location. Normal customers dont do that. When bad reviews are left, you will see threats of litigation and claims of fake reviews. Folks this company is shameful. Please save yourself and use any number of available HVAC companies in Baldwin county. If you have a part/labor warranty with them and you feel trapped, call Carrier. They can and will help you.
** In response to the owner's claim - the last time your technician was in my home, he was there for nearly six hours. I loaned him my extension cords and fed him dinner. Your claim of being limited to 30 minutes is as disingenuous as the rest of your business practices.

Harry Garber _{on Google}

Mar 14th, 2023

As a Commercial General Contractor doing business in Alabama for over 30 years I would never recommend this company to anyone. Climatemp replaced my condenser and air handler (split system) and two month later it quit working. I called them and after they finally got a tech out there they told me the line sets needed to be replaced at an additional cost of over $400. Here are my issues.
A. I asked to speak to the owner and he never bothered to call to discuss the issue.
B. The line sets were never discussed in the original quote, even as an option, so as far as I knew when buying a new unit everything would be new.
C. The only people that touched the line sets was Climatemp.
D. It took 3 days to get this resolved, they refused to do anything until Climatemp received their money.
This is not how you run a company and keep a good reputation. Service: HVAC system repair