Gene's Floor Covering II

Absolutely Disgusting
Feb 11th, 2024

The installers urinated in my bathtub during install process! I write this in shock and disgust. We had items stored in the large soaking tub in master bath and covered to avoid dust while tile was removed. Toilets were also removed for tile removal. Apparently, instead of going downstairs to public restroom in condo, the men urinated in the tub onto items stored there and then ran tub to cover it up. When we went to remove luggage, golf bags, wicker baskets, rugs and files with tax returns from tub there were yellow urine stains on everything. Additionally multiple walls and paint on walls and doors were damaged during the tear out process. Prior to contracting with this company, James made multiple visits to the store and met with Russell to assure supervision on site and to be clear on leveling expectations. There was no supervision for the 5 days of work. No follow-up or post inspections as promised. Floor leveling was improperly done, shoe molding not nailed down, miter joints were not nailed, closets were not complete, a big gash in new floor installed in kitchen caused when refrigerator set back into place, etc. We still can't get anyone to come to see the damage this company caused in our home. I feel violated and sickened. Stay away from this company!
Dec 26th, 2023

If I could give zero or negative stars, I would. I recommend going somewhere else. Very disappointed in quality of work and failure to keep the promises Jessica made to me. Each time they came out (4 times after the initial installation, mind you) there were new problems they created on top of the one they came out for. There is no quality control. I've included a photo of just one of the new problems they've created.
Dec 23rd, 2023

Genes Flooring did all our tile work and lvp flooring in our new home. Jessica was wonderful to work with and helped us pick out the right colors. We then added a backsplash to our bar area after our house was finished. Everything was done beautifully and professionally. Jessica gave me some samples to take home to see what worked best. The work was beautiful and we get a lot of compliments. Attached is a picture of a section.
Dec 14th, 2023

If you need flooring or tile work Genes Floor Coverings in Gulf shores is the place to go. We needed new floors and from sales to the installation they made the process so easy. Lorie Evans helped us with picking out the perfect floor and the installation team was the best. They cleaned as they went. Very friendly, professional, and would highly recommend
Oct 20th, 2023