Peoples Bank of Alabama

Customer service at this bank is not good. I have accounts at 2 other banks so I did have high expectations of what to expect fro a bank and after a year, I'm closing this one.
Jul 6th, 2023

Sep 16th, 2022

Always friendly, plenty of tellers so theres never a long wait. We have always had very good experiences with them. Very pleased and would recommend them to everyone.
Jan 23rd, 2020

Nice clean lobby , the teller was helpful and polite. Usually pretty quick service.
Jan 21st, 2020

With "Covid" destroying the normalcy of everyday life, I can understand having distancing and all that and deal with it. But there HAS to be a better way of handling it over the way it is handled here. My brother in Tennessee still can walk into his bank without an "appointment" and just has to maintain distance until it is his turn. I recently returned to People's after a long move to another bank and was unaware they had only ONE drive up window. You can't go inside, you have to wait, at times, 30 minutes in line. Several times I see people pull out and leave as we can't just sit all day to put money in a bank. Get another drive up machine in the middle isle. I had rolled coins and had to use a teller today so I had to wait. UPDATE: I've had to update my earlier review. I received personalized service from People's Bank in response to my displeasure and they have assured me they are working diligently on reopening the lobby for "in-bank" service and they appreciate our comments, good or bad because that's how businesses evolve and get better. This bank has proven to me they listen to us, and by reaching out to me personally on the phone and handling some of my other issues quickly and efficiently, they have earned themselves a lifetime customer. Thank you Brian for your quick actions and for all you did for me today.
Jun 29th, 2020