Family Savings Credit Union

Andrea Wright _{on Google}

Apr 5th, 2024

Not sure why this bank closes at 4pm .
I work in Birmingham and its pretty much impossible to get there and do any business before they close.

Felecia Holden-Warner _{on Google}

Dec 2nd, 2023

This bank will no longer get my business, they put a hold on an insurance check that was drawn off a bank and signed off on by a bank. I have been a customer for years .
Update: So my husband and I have car loans with them, I wanted to trade my car in for a suv and Beth in loans said since we was on disability the debt to ratio didnt show we could afford it. Nevermind I had the money in there to pretty much pay the car off. She said I would need to put 5k down or find a cheaper vehicle. I contacted her the very next day telling her I found something cheaper she would not even call me back. So Im taking all my money out of this bank and going to USAA because they know how to treat people and not discriminate against people because of their disabilities. She saw I had the money to back up the loan and still denied me. Karma doesnt have an expiration date and I hope her and the underwriters reap what they sow.

Alethea Ward _{on Google}

Oct 29th, 2023

The loan department at the East Gadsden location is a joke. My husband and I have been trying to get a loan for two weeks and NO ONE will call us back when they say they will. And then when we call them NO ONE answers. Seriously considering changing banks. Its almost like because my husband is no longer employed by Goodyear and part of the union they dont want to help us.

Brandi Bolan _{on Google}

Aug 19th, 2023

I tried to pay my car loan payment today over the phone and the automated system wasn't working correctly so I called the bank and tried to pay it over the phone with them. While I was calmly explaining to the teller that the automated system isn't working correctly and needed to pay my loan over the phone she hung up on me!!!! I really wish I remembered her name because when I tried to call again they picked up and put me on hold right away. I tried to call again and again and someone else finally answered and got me to Mrs.Martha in the loan department and she handled it very professionally and I really appreciate her! To the rude lady find another job where you don't deal with the public if your job is that bad.