Nike Factory Store - Foley

We went to the Nike Factory Store - Foley, Alabama looking for a specific shoe. I asked an employee named Valerie. She not only answered my question but walked me to the very shoe I was looking for. She even went in the back and got additional color options for me to choose from. And to top it off, she helped me download the mobile app, helped me get registered and made sure it was all working. By the way, I have since purchased three more pairs of shoes using the Nike app that she helped me set up. This Employee is incredible. Please, please send Valerie my gratitude. I am in a wheelchair, and she could have totally dismissed me, but she took extra time to make sure I was a happy customer. Thank you so very much!!!
Apr 9th, 2024

Apr 2nd, 2024

Apr 2nd, 2024

Saved so much money and Allie was amazing...she was so patient and helpful.
Apr 1st, 2024

Warning: Do NOT trust this store with returns from Online purchases. Poorly trained cashiers incapable of performing simple, basic online returns. First cashier wasted time and tried to scan the sku despite knowing this new release model has NEVER been stocked in the store and she seemed surprised that a shoe that had NEVER been assigned to the store was NOT in the store inventory. She kept trying to return them as if they were a pair bought in-store and only after I told her for the fourth time she HAD to use the return bar code generated by the app like I had explained, did she understand that I was correct. The second return was even worse as she couldn't figure out how to return my payment to the original payment method and ended up having to ask a co-worker for help. After a painful 10 minutes of trying to understand (a simple POS) and ultimately failing, they kept insisting on refunding me the only way they knew how, which ultimately wasted my time as I did NOT want multiple gift cards instead of simply returning my money to the original payment method. I ended up dropping the return off at UPS which will result in a proper refund and given the level of incompetence at the Foley store, the 1-2 weeks it will take to process will still be faster than waiting for those two ignorant cashiers to learn how to properly do their jobs. Message to Corp: train your staff and make sure they understand basic POS commands and functions before letting them use a register.
Mar 24th, 2024