Papa Johns Pizza

The new GM needs a class on customer service. We order from papa johns regularly. Looks like this has happened before to someone else on the reviews. If this a locally owned establishment, I would love to speak to the OWNER. Today, using their phone services, like we do every single time, we ordered a pizza, paid for it with a card, and it is already debited from his bank account. Their service providers and managers are not on the same page. So the delivery was made and they were standing on our front porch with the pizza, being shown the transaction on our bank mobile app, and the delivery driver is saying it was put in as a cash order and asking us to pay for it again. She called her manager and the new manager refused to apologize, do anything, and wanted us to pay for the pizza again and then dispute the charge. Said it wasnt his fault so theres nothing he can do. He recalled talking to the third party ordering service and said thats not what he told her to do etc etc. We told them to keep the pizza, that we werent paying for it twice (the delivery driver was the sweetest, not her fault at all) but as long time locals that are loyal to papa johns, NO MORE. This was the final straw. Ive waited for a delivery before that after the estimated time passed, I called and they said they had no drivers (after I had waited 30 minutes already) so I had to go pick it up anyways. Yall try Marcos in Gulf Shores, they seem to know how to at least speak to their customers
Mar 29th, 2024

I always get takeout the pizza is great for a quick meal.
Mar 25th, 2024

Mar 7th, 2024

Food ok here
Mar 5th, 2024

Guy working the front desk was awful. Rude, mean, unprofessional. Told me they didnt show my order after I held my phone up to him showing the order in progress. Also showing him how my bank account had been debited. Then he said even if it does come up on his system he would delete it. Lets remember that Papa Johns doesnt even have a location in Gulf Shores. So unfortunately we are at the mercy of this jerk in Foley. Dominos is looking really good at this point.
Feb 29th, 2024