Spa at the Shoals

Part 1...I have attempted to speak with a manager every day since my visit to the spa last Friday (8/8/23), & unfortunately my attempts have been unsuccessful. After traveling 8 hours my husband & I arrived to the Marriott Shoals around 5pm on Friday. I immediately walked to the spa hoping for an available appointment for a manicure & pedicure to have fresh nails for a wedding we were attending the next day. I was delighted when the very friendly receptionist did tell me there was availability at 7pm for an express manicure & pedicure. I proceeded up to our room to unpack & relax before my appointment. I arrived 15 minutes early, as instructed by the receptionist. Soon after I was instructed to make my way to the back for my upcoming service. When I sat in the pedicure chair the lady performing my service instructed me to begin soaking my feet. I did. About 5 minutes after soaking, she began to get her supplies. I noticed she did not have any tools to removed the gel toenail polish I currently had on, so I told her my polish was gel. She said that unfortunately I was not scheduled to have my gel polish removed, so I would only be able to receive the manicure or pedicure, but not both. She explained when I scheduled my appointment the receptionist should have asked if I had gel polish because the spa policy is to have a soak-off period prior to my service, which the receptionist did not do. Even though I was the last appointment for the day I told her I understood, but explained I had just traveled 8 hours & desperately needed to at least have my fingernails & toenails painted. She told me she would do what she could in the time allotted for my appointment. After attempting to gently file my toenail polish off unsuccessfully I told her to just paint over the polish that was left with regular polish, because again she made me feel there would not be enough time to do gel on my toes & fingers.
Sep 14th, 2023

To say that this was a magical experience doesn't even begin to explain this spa. From the front desk employees to the massage therapist, everything was phenomenal. I will be back and I recommend this place for anyone who needs a temporary pause on life.
Sep 4th, 2023

Aug 20th, 2023

Great massage and love the whirlpool and steam room.
May 27th, 2023

What a wonderful experience! I can't wait to go back!
May 20th, 2023