Hours

Friday:
10:00 AM - 2:00 AM
Saturday:
10:00 AM - 2:00 AM
Sunday:
10:00 AM - 12:00 AM
Monday:
10:00 AM - 12:00 AM
Tuesday:
10:00 AM - 12:00 AM
Wednesday:
10:00 AM - 12:00 AM
Thursday:
10:00 AM - 12:00 AM

Chamber Rating

Verified Member
3.4 - (731 reviews)
250
153
105
70
153
Read Our 731 Reviews

Chamber Rating

Verified Member
3.4 - (731 reviews)
250
153
105
70
153
  • Sierra Forlines


    Apr 11th, 2024

  • Nathaniel Alexander

    Left the shrimp out of a shrimp basket, just got a half full box of cold fries
    Mar 26th, 2024

  • Doris Free


    Feb 27th, 2024

  • DL Williams

    They should just shut this place down. I mean really, if you are hungry and expect some sort of service or if you legitimately need something to eat "DO NOT GO TO THIS PLACE". Let's start with the building. Obviously, corporate doesn't care about how this location represents their brand. The building looks like trap house. I though the place was condemned when we pulled up because the lights weren't on, the building paint is peeling off, the lot was dirty and it just looks like a derelict building. The only reason that I even tried to order was that I saw someone inside. So I pull around to the drive-thru and I am greeted with a proclamation that "I am the only one here, so I can't make any big orders". I asked what she called a "Big" order. She said that she can't make a 12 or 24 pack. It galls me when folks who are very obviously not able or wanting to do the work necessary to serve a customer try to inject some sort of logic to the fact that they just don't want to or can't do the work. So, I asked her what is the difference between me ordering 11 sliders multiple times. Silence. I wasn't going to order anything at that point, but I just wanted to know how that fit into the logic. So I thanked her for playing along and I left. Here is the moral of the story. If you aren't going to provide the service that is implied to be available at your business, then just close. If you are not staffed to cover your proclaimed hours of operation, change the time to the times where you can provide service. If you can't do that much, then you should close the location. That will be better than taking big pisses on customers that want what you're supposed to have. I won't be going back to this location because the whole transaction was just too shady for me to ever trust that people there don't mess with your food. It was just that bad. NEVER...Grubhub with this restaurant.. You will regret it.
    Feb 25th, 2024

  • Mark Bowen


    Feb 20th, 2024

Read Our 731 Reviews

About
Krystal

We are bringing a NEW Chik to town that’s thicker, juicier and more delicious with every bite. Krystal is featuring the new and improved Chik which has tender white-meat chicken breast fried to golden, crispy perfection. The new Chik lineup will be available for a limited time at all of the nearly 300 Krystal restaurants at any time of day, whether the cravings hit you in the morning, midday, or even late night. Come get yours NOW!

Contact Info

Products

  • Hamburgers, Corn Dogs, Wings, Biscuits, Fries, Chicken, Soft Serve Ice Cream, Sundaes, Shakes

Services

  • Fast Food, Quick Service Restaurant

Brands

  • Coca-Cola, ICEE, Dr. Pepper

Languages

  • English

Specialities

  • Hamburgers and French Fries

Payment Methods

  • AMERICANEXPRESS
  • DISCOVER
  • MASTERCARD
  • VISA

Questions & Answers

Q What is the phone number for Krystal?

A The phone number for Krystal is: (256) 767-6598.


Q Where is Krystal located?

A Krystal is located at 1201 Florence Blvd, Florence, Alabama 35630


Q What is the internet address for Krystal?

A The website (URL) for Krystal is: https://locations.krystal.com/al/florence/1201-florence-blvd?y_source=1_MjkzNjUzNy01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D


Q How big is Krystal?

A Krystal employs approximately 20+ people.


Q What days are Krystal open?

A Krystal is open:
Friday: 10:00 AM - 2:00 AM
Saturday: 10:00 AM - 2:00 AM
Sunday: 10:00 AM - 12:00 AM
Monday: 10:00 AM - 12:00 AM
Tuesday: 10:00 AM - 12:00 AM
Wednesday: 10:00 AM - 12:00 AM
Thursday: 10:00 AM - 12:00 AM


Q How is Krystal rated?

A Krystal has a 3.4 Star Rating from 731 reviewers.

Ratings and Reviews
Krystal

Overall Rating

Overall Rating
( 731 Reviews )
250
153
105
70
153
Write a Review

Sierra Forlines on Google

image


Nathaniel Alexander on Google

image Left the shrimp out of a shrimp basket, just got a half full box of cold fries

Business Response on Google Mar 28th, 2024
Sorry to hear about this experience as it wasn’t our best, Nathaniel. We would like to learn more and share it with our Florence team. Please let us know the details by contacting us here: https://www.krystal.com/contact-us/

Doris Free on Google

image

Business Response on Google Mar 3rd, 2024
You’re making our day with this, Doris. Glad we could make your experience 5 ⭐ worthy! We hope to see you at Krystal again soon!

DL Williams on Google

image They should just shut this place down. I mean really, if you are hungry and expect some sort of service or if you legitimately need something to eat "DO NOT GO TO THIS PLACE". Let's start with the building. Obviously, corporate doesn't care about how this location represents their brand. The building looks like trap house. I though the place was condemned when we pulled up because the lights weren't on, the building paint is peeling off, the lot was dirty and it just looks like a derelict building. The only reason that I even tried to order was that I saw someone inside. So I pull around to the drive-thru and I am greeted with a proclamation that "I am the only one here, so I can't make any big orders". I asked what she called a "Big" order. She said that she can't make a 12 or 24 pack. It galls me when folks who are very obviously not able or wanting to do the work necessary to serve a customer try to inject some sort of logic to the fact that they just don't want to or can't do the work. So, I asked her what is the difference between me ordering 11 sliders multiple times. Silence. I wasn't going to order anything at that point, but I just wanted to know how that fit into the logic. So I thanked her for playing along and I left. Here is the moral of the story. If you aren't going to provide the service that is implied to be available at your business, then just close. If you are not staffed to cover your proclaimed hours of operation, change the time to the times where you can provide service. If you can't do that much, then you should close the location. That will be better than taking big pisses on customers that want what you're supposed to have. I won't be going back to this location because the whole transaction was just too shady for me to ever trust that people there don't mess with your food. It was just that bad.
NEVER...Grubhub with this restaurant.. You will regret it.

Business Response on Google Mar 3rd, 2024
Thank you so much for bringing this into our attention. Please know we take your feedback seriously and will be following up with the Florence Krystal location. Rest assured that we'll pass your message along to our team.

Mark Bowen on Google

image

Business Response on Google Mar 5th, 2024
This does not meet the expectations we set for ourselves, Mark. We value our guests and want to make sure we're providing you with the best experience possible. Let us know more about your experience at krystal.com/contact-us/so we may look into this for you. We're always improving and hope you'll visit us again for a better experience.

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Overall Rating

Overall Rating
( 731 Reviews )
250
153
105
70
153

Write a Review

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