AltaPointe Health Outpatient - Fairhope

I dont know why I even try with this place. The reviews tell you everything you need to know. Worst mental health place and so unprofessional. I have been hung up on, forgotten about, had personal medical files of mine lost, and absolutely berated by mental health experts for something as simple as not rescheduling which was actually on their part for forgetting my appointment. Not to mention every single time I had an appointment I had a new doctor because their staff is always quitting. This place needs to either have a serious evaluation or be shut down. A 1.3 average for the only mental health place in Baldwin is UNACCEPTABLE.
Feb 26th, 2024

Lately, Ive had to reschedule appointments due to unforeseen circumstances. I feel terrible about it but theyve been so patient and accommodating!! Weve been coming here for 2 years now and theyve been nothing but great, even the Foley location! Im so grateful for ALL that they have done for me and mine. We love our J, shes amazing. Yes, they rotate Drs, yes some ARE over zoom, but,thats not an issue for us. Thank you AP! Everyone we have and continue to come in contact with are great!
Dec 18th, 2023

The creepy heartless responses to all of these complaints tells you everything you need to know about this place. The fact it is still in business is a testament only to how desperate families are out here for anything to help their children.
Sep 2nd, 2023

This place is an absolute joke! Now I love the school base therapist. Although, we don't see her a lot. They put so many schools & students on one person. Psychiatrist, explain to me why they are on the TV? We have to come to the office. Trying to treat my son with medicine but don't actually interact. Yall just want money & dope the kids up. Not actually help the kids I have never bn a fan on Dr's but these last 2 years has prove my case. It's all about the money'
Jan 16th, 2023

So far the issue I have is that the front desk girl - Bianca is rude. I expressed concerns my daughter was having and how it was very important that they get her in asap. And she said well you can always take her to the hospital. She has no empathy at all, my daughter was hospitalized less than a week later. My request is that Office staff need to be show more empathy when a parents shows concerns.
Jan 4th, 2023