Crash Champions Collision Repair Fairhope

Chris Petrus _{on Google}

Mar 19th, 2024

Plenty of communication about the progress. My vehicle was repaired ahead of schedule!

Keith Hall _{on Google}

Mar 14th, 2024

Did what was told, and on time

taushia connell _{on Google}

Dec 16th, 2023

Poor customer service. Hilary was the only one who somewhat cared. Spotty work, constant lies about the work that was supposed to be done and only did part way. My car looks worse than when I brought it to them. Hopefully the Daphne location can make it right. At least the people there don't automatically have a attitude and listened to what you were there for instead of just saying something rude without getting the information needed.

Nate Holland _{on Google}

Nov 22nd, 2023

Ill preface this with the obligatory if I could leave zero stars I would
That said, on to the disaster formerly known as AutoCraft Collision and now Crash Champions. These people are the definition of a shady all purpose chop shop, their staff is pleasant until you have a complaint, they sub out half their work, and cut corners on most everything else. After a moderate to severe collision on my vehicle, I opted to go with AutoCraft as they were the only shop with openings in less than 5 weeks. They took just over 5 weeks to evaluate and perform a first round of repairs on my vehicle. I picked up my vehicle in the morning, and within 2hrs I had to drop it back off because it shook violently when driving over 30mph. Turns out, these professionals thought that you wouldnt need to replace the axle of a vehicle after it was hit dead on by another car at over 50mph. I showed them very clear footage of the rear wheel wobbling all over the place as it went down the road, and they begrudgingly agreed to take another look at it. By some miracle, several days later they agreed to replace that axle which should have been replaced the first time. I specifically asked that they inspect the other axle as well since it hit a curb doing at least 40mph. After another 2 weeks I got to pick my vehicle up again on a Friday afternoon, and to nobodys surprise it still shook. A quick glance in the mirror and I could see the passengers wheel still wobbling all over as it drove down the road, sounds like a bent axle right? Well on Monday morning I stopped by to show this to the team at the shop, they started getting very defensive and insisting that what I was seeing and feeling was all from my tires being out of balance. So how come none of that was an issue before getting smashed by another car? They never could answer this question, and seemed to want to look past the part where replacing the bent axle fixed it on one side. So after an unpleasant conversation with the store manager Robyn (who also tries to appraise their repairs), this shop declined to provide further services. Fast forward another 5 weeks and Ive finally gotten my vehicle back, after one look at the axle by a qualified repair center they immediately said it was bent and needed to be replaced. They also mentioned that my brake caliper bracket was bent (from being impacted by a vehicle surprise surprise) and should have been replaced.
Overall, this place cant do mechanical work to save a life. Their store manager at the time, Robyn, is in serious need of both mechanical and managerial training as she currently cant perform either job at the bare minimum level. If youve got minor paint repairs then perhaps youll have a better experience, but for anything even remotely mechanical I would turn and run from this shop.

Karin. Ballard _{on Google}

Nov 7th, 2023

It was great. Really nice and knowledgeable people. Class act!