Enterprise Water Department

Apr 1st, 2024

I have had nothing but problems with the Enterprise Water Department. From denying service without an updated copy of my lease agreement to turning the water off because they heard my toilet bowl and water heater filling. It's been a week. I need water.
Mar 22nd, 2024

Im leaving a one star review simply because, the ladies spend more time talking to each other than answering the phones. You can never get anyone on the phone, but when you physically go to the water department you see why, they will stand there and talk and just let the phone ring. And then not to mention the lack of tact and customer service skills. Its absolutely disgusting how rude they are to people. News flash, you work at the water department, you are in zero position to judge others or treat them badly. Just getting water service started was a nightmare because they are not friendly at all. By far the worst water department I have ever dealt with.
Dec 31st, 2023

Wish I could rate with 0 Stars. Set up autopay online back in October. Got a notice last week that my payments were late and I would be charged fees for not paying October and November. Tried to call and email. No answers. City showed up today to turn off the water. I said I had been trying to pay but did not want to pay late fees that were not my fault and could not get someone on the phone. Finally got someone on the phone and they said "Ah yes our autopay system has issues. But we can't prove you had set it up so you need to pay the late fees." So you admit to knowing you have a flawed system and I have to pay the late fees??? We've never missed payments on anything and here we were about to get our water shut off because the city cannot set up a reliable payment method. Seems like a scam to nickel and dime extra money with no way for the customer to have any recourse.
Dec 27th, 2023

Mrs. Morland was incredibly kind and helpful to me while connecting my service.
Dec 22nd, 2023