Western Star of Dothan

Easy to work with.
Jul 12th, 2023

Stan and the guy at western star are some of the best people I deal with they always work with me they are good people I'll drive out of the way to deal with them
Jan 26th, 2023

I am surprised that the ratings are so high here. If everyone experienced the treatment and or lack there of that I did they would not be in business . I was scammed out of 5400 dollars and lost close to 2000 in insurance for the truck sitting when I left there. I found out a dot inspection was what I believe to be cooked or falsified as the normal wear and tear items found less than 50 miles away by another shop could not have worn out that quickly. I was lied to by supervisory staff over 15 times as well as other individuals within the business. I told the owner Mr. Stan that I wanted to keep doing business but wanted everything made right. He talked to me once and attempted to tell me how to troubleshoot items that his business was paid over 100 an hour to fix which I felt was not my job. After that day he ignored my calls and attempts to reach out. When I attempted to meet with him on one occasion he abruptly left and today when he saw me he looked at me turned around went in his office slammed the door , then shortly exited the building as if I were in the wrong for being there trying to get things straightened out. I also received several dirty looks from someone else who may have been the owners wife. I felt like I was judged by the way I was dressed and by my perceived socioeconomic status. I wanted to keep doing business but wanted things to be made right with an apology and explanation of why I was victimized by these predatory business practices. They did attempt some scale of reimbursement but I still took a big hit and there are many unanswered questions.
Nov 6th, 2022

Nice
May 31st, 2022

We have been in a lot truck shopping before knowing this place ,western start is a great place to fix your truck the prices are fair and the staff like Mary is very helpful we truly have nothing to complain about it
Apr 3rd, 2022