Eco Heating and Cooling, LLC

Feb 4th, 2024

Feb 2nd, 2024

Jan 30th, 2024

Would definitely recommend them to anyone that is looking for this type of service. Best in the business!
Jan 24th, 2024

I usually do not write a review unless it is a positive one but I have decided to write this review in hopes of being able to warn others about this terrible company. Just to begin explaining my experience, the staff has treated my family and I with the upmost disrespect. The word unprofessional does not even begin to cover my experience with them. I decided to use this company to replace my unit about two years ago. The first unit that was placed did not cool my house at all. I made many calls to express my concerns and I was constantly told that the unit was big enough to handle the house size. Finally, the technician came and changed the unit but during the service, I was spoken to very disrespectfully. For the past two years, I have had issues with my bedrooms being very cold despite the heat being on. Fast forward to now, I made another service call. The same technician arrived. I expressed my concerns that the house (mainly the bedrooms) felt very cold and especially at night (unless the thermostat was kept on heat at 77) His response to me was, Well, then just keep the thermostat at 77, lady. He stated this in front of my elderly Mother, whom is in her 80s. My Mother asked, Why is he speaking to you in that manner? Using his own terms, I am a lady that has lived in five other states (including Northern states where the winters were brutal). I made him aware that I have never had to keep the thermostat at 77 in any other state. Instead, I have been able to comfortably keep the house between 72-73 degrees in the winter. I made a call to his boss to express my concerns and to discuss with him the way I was spoken to and treated. I was met with the same anger and defensive attitude from his boss. He yelled at me the entire phone call and stated that I just wanted to work them like a slave. I explained to him that all I wanted to do was to find out why my bedrooms felt very cold despite the heat being on. I stated to him that even if the issue was not the unit itself, I wanted assistance as their paying customer to find out what the issue could be. I ended up having another company come to check the unit today and within just a few minutes, the company was able to locate the problem for me. Now, thanks to the other company, my home feels so comfortable for the first time in two years. I am a healthcare professional that has always taken pride in my work. I personally would never imagine speaking to a customer the way I was spoken to by the staff in this company. PLEASE use this review as a warning to spend your time and money elsewhere. It truly has been a nightmare being their customer since the moment that I decided to use them. Zero out of five stars. Moving forward, I will only be using the company that fixed the issue for me today.
Feb 15th, 2024