Metro by T-Mobile

Staff is kinda not really nice
Feb 3rd, 2024

Nov 24th, 2023

Sep 11th, 2023

Jul 29th, 2023

I went in to the store on the 27th of March to upgrade my phone. That part took over 2 hours to complete. The staff was friendly at this point. Then they kept making comments about needing to get one new item sale for the day a worked really hard with their words to coerced me into getting the internet. I was told it was 10 for the modem an then first month free. At this point I had already spent a good bit on money, But they kept pressuring and pressuring until I finally said OK. I had already been there over three hours and I just wanted to get out. Thursday morning I woke up I had a very important job interview over the phone that morning, and I never got call and I didnt understand why and then my friend messaged me on Facebook messenger and said that she tried texting me but got a message saying that the service is turned off. So I look into it and they tried charging me the first month bill for the Internet which was supposed to be free according to what I was told the day before. Due to having that balance my phone service was suspended as well as my sons. I cant call 611 because I have a balance on my account so it wouldnt transfer me to an agent so I go up to the metro store and ask them to look into it I spend another 2 1/2 hours at the metro store while theyre trying to figure it out and get it taken care of claiming they cant do it on their end from their computers and they have to call customer service and do it that way. so when I end up leaving there I still have that balance on my account I had to apply for three day extension so that my phone would start working again and I was told by the manager and the worker Mya told me it would be taken care of and Id get credited that $56 that was due on my account Friday morning is still on there theyve not taken care of Saturday comes balance is still on there my phone is turned off again so I go back up to metro is in there again she was very disrespectful rude not addressing my concerns too busy talking and texting on her cell phone instead of calling customer service to get it figured out. Another hour and a half in there an tried giving back the modem but they wouldnt take it they said I own it do what I want with it but she got in touch with customer service and finally got the Internet service taken off my account and got the $56 charge taken off Then she told me that the manager of this location told her to ban me from the store. Absolute worst customer service at this location I will never be stepping foot in there ever again
Apr 1st, 2024