AmeriGas Propane

Angela Haynes _{on Google}

Oct 23rd, 2022

Terrible customer service and liars. Supposed to have delivered the gas on the 7th and only have foreign people answering the phones telling us they will deliver it today.

Jonathan Roy _{on Google}

Jan 26th, 2024

January 2nd I called and placed an order to have my tank filled, they stated that wouldnt be an issue and they would be out in 7-10 days. After 2 weeks I call and they claimed that the order was put in twice and they cancelled it. So I told the associate that I still need it and Im getting critically low on gas and she said they would have someone out in 7 days but they wouldnt let me run out of gas. Well here we are with only a few gallons left and nothing from AMERIGAS. I call and explain the situation again and was told that I would have gas in the next 24 hours. Well the day came and the day went. Nothing. This is in the top 5 worst customer experiences I have ever had. The entirety of the lack of competence, communication, and willingness to take responsibility for their actions as a company is disgraceful. I will be actively discouraging anyone from using them as a company as much as I can.

Tucker Weems _{on Google}

Aug 6th, 2023

I cancelled service with Amerigas in October of 2022 and was told that my Amerigas tank would be picked up within the next month.
I never received any word from Amerigas on retrieving their 120 gallon tank despite calling multiple times. I was told that it would be picked up soon every time I called.
Yesterday 8-3-2023 Amerigas showed up to my house unannounced and stole my personal 250 gallon tank with 70 gallons of propane in it and left their empty 120 gallon tank.
I have called and been transferred around to 11 different Amerigas outsourced representatives and I am no closer to resolution on this matter. I have encountered nothing but rude responses and being hung up on.
Amerigas stole my personal property and left me in a position where I am unable to cook at my home. I expect my 250 gallon tank with gas in it returned immediately. This is stolen property.
I have filed a complaint with the BBB and my next course of action will be with law enforcement.

Brian Guertin _{on Google}

Dec 19th, 2022

Before signing any contract with them see below and seriously consider signing with another company;
I made the unfortunate mistake of signing a contract with them when purchasing a home. They refused to deliver gas to my tank (a tank that they had placed) last year before winter because the driver determined it was unsafe, finally got past the call center and got an actual customer service rep and they sent a guy out who determined it was safe and sent another driver almost 2 months later. They even tried to charge me for sending the guy out to determine it was in fact safe to deliver.
Now Im at less than 20% of a tank again, before winter again, with a delivery date set by Amerigas nearly a month ago and they arent even coming out and Im having to go through customer service (who are under orders not to give you any contact info) again.