Pep Boys

K B _{on Google}

Apr 4th, 2024

Great service

Kaleb Shepherd _{on Google}

Apr 2nd, 2024

0/10 would not recommend Pepboys Auto if you need a vehicle inspected.
They were not thorough and missed some obvious items, and in addition they gave me bad information which lead me down a rabbit trail before discovering the real problem.
- They said I had plenty of wear left on my brake pads when in reality they are down to bare metal.
- They said a specific sound was coming from the control arms which isn't physically possible, and the sound is actually coming from the nonexistent pads.
- They also said my rear brakes weren't functioning when in reality they are working just fine.
- I was assured the vehicle is safe to drive and the items needing fixing were priorities but not an immediate threat to safety. If I had known I was down to bare metal on my pads I would have taken measures to have it rectified immediately as that is a significant safety concern.
Any mechanic worth their salt should have known exactly what these things were and even I, with little experience had a gut feeling contrary to their "report".
I'm glad I got a second opinion and I'll be looking to get a refund for the "inspection" they royally screwed up.
I gave them a chance despite quite a few poor reviews and definitely regret letting them take my money and my vehicle for half a day.

Mike Reynolds _{on Google}

Mar 27th, 2024

Great service, great communication!

Luke Dorr _{on Google}

Mar 21st, 2024

Good service and then around time but the prices are higher than snoop dogg. Was charged $245 for a part that retails for $40. And thats before labor