Murdock Tire &Auto

I needed tires right away for an out of town trip and they were fast with helping
Mar 19th, 2024

Excellent place be going here for over 10 years
Feb 7th, 2024

I used to really love this place. Brian Murdock is a great man. I went to school with his son, who is now the main person at the business, and I am honestly astonished at how poor his customer service is. They have lost almost all of their employees that they had for years, Im assuming because Nathan Murdock doesnt know how to treat employees. He certainly doesnt know how to treat customers. This place used to deserve 5 stars, but I would rather get my work done at express where their employees change every 2 months. Nathan Murdock is a joke and he is ruining his fathers name and his once wonderful and thriving business. Brian needs to reconsider giving him any authority or even allowing him to work at all.
Aug 23rd, 2023

Aug 17th, 2023

First of all, let me say we came here because we heard they were a great mechanic shop. We took our GMC to get checked out with a "full inspection" and they diagnosed it with a bad motor. They said the motor was bad and needed to be replaced but everything else looked good and was in good shape. $7,000 later, we get it back. I would love to say there were no issues but there were. Minor things with the motor but had to be brought back 3 times. Fast forward THREE MONTHS and the transmission goes out on an uphill bridge in 5:00 traffic, leaving me and my 3 year old stranded. Livid would be an understatement. It literally put us in danger. You would think with 7,000 worth of work that you'll get more than 3 months out of it! We get it towed home and called Murdock and they sent a tow truck to get it since it was undrivable. Gets to their shop, bad transmission. But.. "we don't do transmission work." So basically tough luck. $7,000 down the drain based off of "expert" opinion and diagnosis. What happened to everything else being in good shape? Why not tell us you didn't even check the transmission?? We trusted them! Now it's a $7,000 lawn ornament. Oh and on top of that, since it wasn't the engine and not "their problem", we have to pay the $400 towing fee they said they were paying to get it towed to them. We towed it back home again ourselves. So the total amount wasted was $7,800. If that's chump change for you, great but it really put us behind financially and with no vehicle to show for it. Don't waste your time or money. Take it to an actual master mechanic. Don't learn the same hard lesson we did. This has been the biggest headache. They blame us "for having an old car" so get ready for that reply to this review.
Mar 8th, 2024