Jimmy John's

Kevin made my sandwiches and he was so friendly and personable. The sandwiches were the best I've ever had at jj! Thank you kevin!
Apr 24th, 2022

Apr 9th, 2022

Mar 12th, 2022

Worst customer service experience of my LIFE. 1/12 I order lunch, doesn't come - an hour and a half later I call and cancel and ask for a refund. The guy says that he'll put it back on my card - I ask him if he needs my name or order number, simply says "I've got it" and "it will take 3-5 business days to show up". I call a week later, still haven't gotten the credit on my card, the guys is huffing and puffing the entire time and saying things like "I don't know what you want me to do". I asked if maybe I could get my meal for free today since I had not received the order or credit - nope, impossible for some reason. Asked if there was someone else that could help me if he couldn't - nope, he's the manager. FML... guess I'll never get my money back. Worth it, honestly, to never have to deal with that guy again.
Feb 19th, 2022

Placed an order tonight for pickup (its about 9pm almost when we placed it). An email came in saying that it would be ready tomorrow even though on the website and everything online says that this location is open until 10 PM. So I called the store just to make sure and the person who answered the phone said that they actually close at nine, but theyre going to go ahead and make it for us anyway because of the wrong times online. I just wanted to leave a review and say how much I appreciate that and that it definitely shows good management in my opinion! The only reason why I didnt do five stars is simply because my boyfriend hasnt gotten back with the food so I dont have it yet and dont want to rate on an aspect that I havent tried yet, although Im sure it will be great and Im happy to update afterwards!
Feb 16th, 2022