At Your Service

l r h _{on Google}

Mar 7th, 2024

super great experience with cameron's crew. he came out same day, which i was super impressed with, and really saved me, as my scheduled loaders where a no-show. i have dealt with some moody and lazy guys in the past, so this was a really nice change! thanks cam.

Alli Jernigan _{on Google}

Mar 3rd, 2024

It was a great experience with At Your Service. Cameron and Bentley were hard workers and quick to get things down the stairs. Pricing was fair and easy to get a quote online.

Jennifer Reese _{on Google}

Mar 28th, 2024

I will preface this review by saying that Cameron and his crew were very respectful with their mannerism. However, when it comes to business practices the company has a lot to learn. When I initially contacted the company I explained the items that needed to be moved and that they were in two locations. I received a quote for 2 movers 3-4 hours for $601. The first issue was I had to call to confirm if they could accommodate the move discussed. The company shouldve confirmed with me. After I called Cameron (the co-owner), he told me he had a job that canceled so he could bring an additional guy to cut down on time. When they arrived, they were in a U-Haul. The U-Haul was not an adequate size to get the job done. I was told that was the only truck available. It took a total of 8 hours with a three man crew to move furniture from a storage unit that was already wrapped along with two queen sized beds, mattresses, a tv stand, two sets of nightstands from an apartment.
The company does not have a sense of clear, concise communication with their customers. The owner shouldve explained beforehand that they didnt have an adequate size truck so that I could have made the decision to move forward with moving or not. Instead, he chose the latter. The guys couldve easily completed the job within 5 hours max. Instead they lagged around to over compensate for the job that canceled on them. Lastly, the only reason the company offered a measly $151 offset was because I suggested it. The company lacks service recovery or concern with customer satisfaction.
The final price should have been at least $200 to $300 more, not $1,300 more especially with the amount of stuff moved and having a three man crew, but I digress. I am truly disappointed in the blatant passive aggressive poor customer service.

Caton Oswalt _{on Google}

Feb 23rd, 2024

Cameron and his crew were careful, quick and efficient in moving us into our home. I would highly recommend AYS to anyone moving in Birmingham.

Madeleine R _{on Google}

Jan 9th, 2024

These guys were AWESOME. Reasonably priced and very hard workers!