Sleep Number

The sales and service from this location have been sub-par. I was given incorrect information as to what I needed to purchase to have my bed set up correctly. Ben who I kept being told was and is a new employee told us we needed brackets at an additional cost of 40 plus dollars. We then learned we did not need brackets. I was told not to give to the delivery guys as they would not know what to do with them. I made the drive 45 minutes from my house to return them for Ben to not know how to handle the return and after 30 minutes he said he would have Ben the store manager sort it out. I received an email from ups to print to return the brackets 24 hours later that I had left at the store per instructions. I then called the store and was told it was handled and that I could have just returned them myself instead of driving back out to the store. That was never an option that was offered. If you want to buy a bed from the 280 store do not deal with anyone who has not been working there for year plus. For a 10k bed I expected excellent service. The sheets we purchased for 300.00 plus dollars were not even delivered prior to my arriving. If I had to do it over again I would not purchase this product. We have some positive aspects but for the money and hassle of the sales people and their lack of knowledge Im not impressed at all. I dont think they are trained and know their customer base and the level of professionalism that is expected. This isnt a 500 mattress purchase.
Mar 12th, 2024

The only reason they are getting a 1 star review is because I had to let people understand how horrible this company is. I got a cancellation From Emily and katie both managers. Never got or received any confirmation for a refund like they promised they would. They do not follow through with there word. We ordered on or around July the 9th with a 2 week turn around time and after a month canceled the order. I have called 7 times to get even a email of my canceling the mattress. They pushed me to the side. They love to sell them and will answer but when it comes to the DELIVERY THEY COULD CARE LESS! Katie promised to call my wife and never did we get a phone call she instead when I called Said you guys are number 2 on the list for a refund from accounting department. I own a large business hate giving bad reviews this is my first company to do so with but people please don't get scammed by these crooks who take your money and do not deliver the product.
Sep 25th, 2023

Super friendly staff and incredibly comfortable beds!! I love how they were able to work with my budget and still keep my comfort front of mind!
Sep 13th, 2023

Aug 14th, 2023

Great customer service.
Jun 16th, 2023