Unlimited Lawn Care

This company is a scam. Don't believe any of the positive reviews on here. Literally scam artists. I paid for a single aeration service a year ago, which they didn't do until over a month after they agreed to, and then did such a poor job that they might as well have not even come. I called upset and told them I wanted my money back, which they said they wouldn't give me but agreed to have the service repeated later that week. They did a poor job again the 2nd time but I thought I was done dealing with them. Well, imagine my surprise when a year later I get an invoice in my email saying they serviced my property and were charging me for it. Remember, I only signed up for a single service (which I called to complain about). I never agreed to any recurring service at all. So, I try and call... well, apparently it's really easy to get a sales person but not so easy to get someone if you have a problem. I waited on hold for 30 min and then, when someone did answer, they immediately "put me on hold" and hung up on me. This happened twice more before I actually got to talk to someone. Well, that person was extremely rude and essentially told me that I was somehow responsible for paying for the service (that I didn't agree to) and it was my responsibility to cancel service because everything they do is recurring whether they tell you or not. He told me that in the email they send with my initial service order receipt, that they include some fine print that says that all their services recur until a customer cancels. I asked for a contract signed by me showing that I agreed to those terms and he told me that he can't produce one because "they don't do contracts" but that somehow they plan to hold me responsible for a service I didn't agree to. Steer clear of this terrible company!!
Aug 5th, 2023

Awful customer service. They charge astronomical prices and don't treat your whole lawn. To start with this company you can talk with customer service all day long but after you sign up it takes days to get a returned phone call. Run For Your LIFE!!!
Aug 2nd, 2023

Colt Youngblood and the technicians at unlimited treat and maintain our athletic fields at Brookwood High School with professional quality. They assess what our needs are and put us on a plan to have the best playing surface in the area. Service: Weed control
Jul 8th, 2023

Update: My yard continues to show notable improvement. More importantly, my experience with the new technicians has significantly improved. The technicians are friendly, professional, and respond to my stated concerns. I am still primarily working with Conor R. who has put in a lot of effort to make things right and keep my business. Still not sure if I would stick with Unlimited if this 5-star employee left but things seem to have really turned around for the time being. Updated my review from 3-stars to 4-stars (5/2023). Update: The yard has shown notable improvement. Before the last visit (aeration + fertilizer), the guys did call me with a heads up. The new guys were professional and listened to my concerns. They treated a couple areas that I had mentioned to others who disregarded my comments. Overall my experience has improved but its important to note that I primarily handle my concerns or questions with Conor R. Updated review from 2-stars to 3-stars (9/2022) Update: Conor R reached out to me shortly after I left this review. Due to his professional courtesy and kindness, I agreed to give it the summer to see if the service could be righted. So far, its going okay. The yard looks good but for the price, I believe it could look a lot better. My only positive interactions have been with Mr. Reed. Other employees continue to be dismissive and/or talk down to me when I question practices and services rendered. Communication is severely lacking (I never know when theyre coming to perform a service, and I have requested a heads up numerous times as I have pets). Their turnover rate is horrible and to me, this always speaks volumes of a company and their practices. One more month to see how things progress and will post a final update for this review. The service for weed treatment started off great, almost too good to be true. Yard looked great, pricing was reasonable, effective communication, etc. Then I was ghosted by the rep that said I could call/text anytime regarding any issues/concerns. They started showing up to service the yard with no notice (I have dogs). The weeds are coming back in the front yard and whatever treatment they are using has killed the St. Augustine in the back (when I signed up, they noted the different types of grass in the front and back). When I have voiced my concerns, the responses are unhelpful and the company is unwilling to talk through a different approach for treatment. I called and canceled today after a year of trying to work with them (and they were actually quite uninterested in why I was canceling). As of now, they are saying they will charge for full treatment despite not having completed the full service on the most recent lawn application. Please do your research before going with this company.
May 28th, 2023

I agree with another review. ZERO respect for the customer. Their MO is to put off for as long as they can. It has been two and a half months since they burnt up my roses. They have agreed to replace 3 antique Cascading roses, but just cant seem to get around to it. I did not want to look at the burnt up roses, so I trimmed the dead parts off. Don't know when they will do as promised. They burnt up my son's yard. He finally gave up. Does anyone have a contact person to get the job done? My grass looks good, but it is not worth the hassle. Bummer Service: Weed control
May 24th, 2023