Alabama Central Credit Union

Feb 7th, 2024

Dissappointed with service. Would not recommend.
Jan 19th, 2023

This bank is the worst bank Ive ever had to deal with. I was sent a new debit card after having to call and notify them that my current card has expired. After waiting a full week I received the card in the mail. I then attempted to activate the card, but was not provided a temporary PIN number and the phone number used to activate the card did not even give me the option to set a new pin. I called their support number and was placed on hold for over 20 minutes. I attempted to call again approximately 1 hour later and was again placed on hold for a very long time. I am still currently on hold at the moment after having been waiting for over 30 minutes while listening to their annoying elevator music and being reminded every 30 seconds that all agents are currently busy and being asked to remain on hold. Currently it has been 3 weeks since I have had access to the money in my bank account and it is very obvious this banking institution does not care about its customers. If you intend on using a bank to safely store your money while having easy access and reliable and helpful customer service I recommend using any other bank. Youre better off storing your money in your mattress. I finally reached an agent to provide me with a PIN number. She told me that she was able to resent my PIN number and then asked if there was anything else she could do for me; she did not tell me what she reset the PIN to. I asked her what the new PIN was so that I would be able to access the money in my account. She placed me on hold for several more minutes. She then advised me that I would need to contact my financial institution (although she already works for Alabama central credit union as an agent dealing with debit card issues over the phone 24/7). She stated that I would need to contact my bank and ask them to send me a paper copy of my PIN number via the mail in 3-5 business days. I clarified with her that she was able to resent my PIN but could not give it to me verbally over the phone; she stated this was for my protection. So as of right now it looks to be a full month before I will have access to the money in my account. I am glad that I have placed my hard earned money in their trust and have been denied access to it for approximately 1 month due to their inability to provide helpful and timely service. I plan on removing all the money from my account and closing my accounts with this bank and never using this bank again. Do not use this bank if you wish to ever see your money again.
Dec 19th, 2022

When calling this bank they answer the phone super fast & place you on hold so long until you hang up (which is probably what they want) Then when going into the branch for transactions the shared system is always down.
Sep 23rd, 2022

Jessica and Jeff at the Homewood Branch are awesome. Both of them are seasoned veterans in the credit union industry. Both are very professional and go ABOVE & BEYOND their job.
Mar 12th, 2021