Serra Toyota Service Center

Mar 2nd, 2024

I had an appointment for an oil change and transmission service. Appointment was booked early in the week for Saturday. I arrived and sat in my truck for at least 15 mins before someone came and brought me inside to find a service writer. Once inside I told them I had an appointment, the service manager asked if I knew how much the transmission service would cost like I couldnt afford their service, then tells me they dont have time to mess with it today. I literally made an appointment so this wouldnt happen. Thats the last they will see of me..
Feb 22nd, 2024

BE AWARE and EDUCATE YOURSELF Although the staff is very kind and professional, I didnt get the required service I was hoping for. I went for my due 40K service after taking off from my work schedule and driving all the way to the shop, was given my vehicle back and was good to go. I went home, for some unknown reason, I opened the hood and realized that the coolant was almost empty (even lower than the lower limit line). I freaked out, called the service dept and had to drive all the way back, they were able to take care of it. Also, no one asked me to get the due filter change and I found out from my brother who lectured me for not knowing but I think it was the shop responsibility to discuss and notify me for necessary services. I am happy that they were able to fix it next day but still caused quite a bit of inconvenience to me. Just a word of caution, dont just trust blindly, we are all humans and can make mistakes.
Jan 27th, 2024

Fast friendly service. Lunch while you wait. Clean and professional workers.
Dec 6th, 2023

May 30th, 2023