U-Haul Moving & Storage of Auburn

Emily H _{on Google}

Apr 9th, 2024

I came in this afternoon for a week+ in-advance PICKUP order for some boxes and tape and such. Its pouring down rain in this Uhaul place is expecting me to glance off their unorganized list on a computer screen (printer was down) and also hunt down everything for the pickup order in the store. It isnt just ready to go. Last time I checked thats how pickup orders are done Our most popular items are available for pickup same-day! Just choose "Pick up in store" as you add items to your cart. At checkout, select your pickup time and we will have the items on-hand when you come into U-Haulbut that is not the case here, so be aware. If I wanted to go shopping I would have stuck to a typical retail store and not ordered in-advance. So I told the guy at the computer that I dont have time for this especially not in a thunderstorm and that Im gonna go home and print the list myself so *I* can check it off and make sure I got everything because when he started to help he was grabbing the wrong size stuff anyway. Wasted time.

Taylor Johnson _{on Google}

Mar 14th, 2024

Id give it a zero if i could for how long it took to get our truck that was reserved. An HOUR is extremely unacceptable. Why would you not have more than 1 person working on the weekend when most people move?!?!?

Usicmike _{on Google}

Feb 17th, 2024

So I made 3 separate reservations two months prior to the date I needed them . Only then was I contacted the DAY BEFORE my pick up that only one of the 3 vans requested would be available and to be told by the Regional Reservation lady that I could go myself to 2 other cities to retrieve the other ones. And then while picking up the second one the reservation was changed without a call to pickup the second one back at my original pick up location and was not a van as requested but a box truck.(van was needed for a/c due to the use was for floral delivery) and the third van was available but nearly an hour away.. The staff at the local store in Auburn was very nice and understanding but it was the staff in the Regional Reservation Department that failed at everything for me and could have cared less of the situation I had been put in. So just know that reserving way in advance will not do any good since they will change it without you knowing at any time. Also, sending a message through the app to the center location doesnt help. I did that multiple times leading up to my pick up date stating my concerns for the reservations and had no response.

Cynthia Rice _{on Google}

Feb 9th, 2024

I made the reservation by phone with the 1-800 U-Haul number and was given this location to pick up a trailer. When I called U-Haul in Opelika the female answered the phone and I informed her that I was on my way to pick up the trailer. This ghetto female then informed me that she did not feel like uploading or putting the trailer onto my truck that it was too cold outside and to come at 2:30 pm. I did inform her no I was not going to come at 2:30 and that I was on my way now. I informed her that we had to move items today and my husband can connect the trailer. Then Ghetto female then asked me the size of the trailer. I informed her that the trailer was a 6 by 12. She then informed us to come on. When we get there ghetto female continue to inform us how it was cold outside and that they would not supposed to connect a trailer. I did inform the ghetto female that I was heading to Utah in Opelika Alabama does not compare when it comes to the weather in Ogden Utah. Normally if you don't want to work then don't expect to get paid. Ghetto female stepped away from around the counter had on a hat that was not covering her entire head a jacket that was not closed and some damn house shoes. Go back to what she said I do not feel like it because it's cold outside put some damn clothes on ghetto. I would not recommend this place to no one. To add. The area is already tight for parking. Ghetto and the guy with her was trying to help a customer park. Ghetto female caused the customer to hit a pole three times. The guy who was terrible too and was an employer finally got in the vehicle and parked the car with no problem. Question, why wasn't that done in the FIRST PLACE. OMG. Now time has passed where two vehicles were blocked for over 15 minutes to include myself. Whoever those two people need to be fired right alongside them two. I don't remember the female name but she had lashes on with tips on her nails with fake diamond designs and weave or a long wig on. The guy was a big guy that seems to go along with whatever the female was spurring out of her mouth.

Jared Smith _{on Google}

Jan 23rd, 2024

Cancelled on me the first weekend that I booked the truck. This caused me to not be able to move in during my scheduled time. Booked another truck the second weekend through customer service. Booked a one way rental then had them cancel on me again because they dont have any one way rentals at this location. When they finally got me a truck it had a massive leak in the box due to a subpar patch job. Ive worked in the moving industry for 5+ years and this level of service is unacceptable under any circumstances. Ended up having to drop the truck in Atlanta after they canceled on me and lied multiple times to be able to make my move work and they had the audacity to try and bill me $500+ on top of the rental price.