Wheeler's Wrecker Services

Most caring ppl there. The best establishment I've every dealt with.
Dec 7th, 2023

Jul 18th, 2023

This place is horrible! Do not allow the police to call them if you need a tow. On Saturday. I went there with a relative to get his vehicle that they towed around 11:30. We were told that we could immediately get his vehicle. When we arrived, no one was there. We called 4-5 times and for the next 2 1/2 hours, we were told that someone would be there in 15 minutes. When the person arrived, they did not have keys to get into the office, so there was another 30 minute wait. We finally got the vehicle after 3 1/2 hours and was charged $325.00!!! This is highway robbery. If they had done what they promised, the vehicle would have been there less than one hour! They are dishonest; know nothing about customer service and greatly over-charge.
Jul 1st, 2023

Great Service and handle your car with care
Apr 18th, 2023

I have used this company's service three times. One time the driver didn't know where to drop my vehicle at the service shop (even though the owner said he'd told Wheeler, which is right across the street, multiple times). Second time was fine - driver was cordial, etc. Third time about 3 times more expensive... My youngest son was being stupid and got busted for something he shouldn't have been doing. So, the city of Alabaster calls Wheeler to tow his vehicle. I have no say in where the vehicle is towed or who tows it (so there's no competitive pricing involved). The vehicle arrives around 9 pm on Saturday and I pick up before 9 am on Monday. (The office is closed Sundays.) The vehicle was there less than 36 hours. They charged me for three full days of storage @ $45 each day ($135 total). Then they charge $225 for the tow, which was only a few miles. Normally this would have cost around $125-$150. I confirmed this with the lady at the desk, and asked why it was so much more expensive when the city asks them to tow the vehicle. She then proceeded to LIE and tell me that's what the city tells them they have to charge. (I called the city and they told me they do NOT tell tow companies what they can charge.) So this company is engaging in PRICE GOUGING simply because they can and then LYING about it. I will never be using their service again.
Jul 4th, 2023