Franklin Primary Eye Care

Nov 20th, 2022

It was easy enough to make an appointment and get my prescription. The OD was friendly and personable. However the process afterwards was frustrating. I found an egregious typo on my glasses prescription and called on a Wednesday afternoon to report the error and ask him to send an updated prescription. Instead of sending me the updated prescription ASAP which I needed to order a pair of glasses, the OD asked me to call him back 8:30AM the following Saturday to remind him to send the updated prescription when he returned to his office. Excuse me?? I was already frustrated I didn't have the proper prescription ASAP, but given that it was his error, he should have at the very least been able set a reminder himself to send me the prescription. I finally got my prescription over a week later after calling three times. It was not a great experience.
Jul 22nd, 2022

Service is so poor - I couldnt even get past scheduling an appointment because the guy on the phone was so rude and argumentative. Ridiculous.
Jul 5th, 2020

Amazing how bad is th ed service. I called to ask if I can find color content lenses, the guy kept telling me "come and we will see what you need" (calling to know if they hold it at all..) never gave me an answer and hung up the phone on me in the rudest way possible. Disgusting. Not just not recommending, I strongly recommend not to go or support them or any behavior that ugly
Jan 11th, 2020

This place is a GEM. Fast service. Same day service. Extremely reasonable prices! My teen son breaks his glasses twice a year and Franklin Primary Eye Care always comes through for us. ABOVE ALL, THE OWNER IS THE MOST HONEST SINCERE RETAIL OWNER EVER! He will never sell you what you don't need and advise against spending money on features you don't need.
Aug 18th, 2018