Leader Refrigeration USA

Mar 4th, 2022

Dec 31st, 2021

Aug 10th, 2021

Mar 5th, 2021

Our company called your company today to try and assist an end user with a warranty support claim on a product that is yours. We currently purchase your products through the distribution channel in which you mentioned there was nothing you can do to assist us because the length of time the unit sat at YOUR distributor's warehouse. We do not get records for when YOU deliver to your distributors. Due to your business practices our client lost out on 6 months of additional warranty in which they should be entitled to. All reputable refrigeration manufacturers honor the warranty based on the date sold to the END USER not the date in which it was sold to the distribution channel. Also, it was not like the unit was stagnant for 4 or 5 years. We had a discrepancy against your policy of a few months. Clearly your product lacks quality hence why your company does not honor a legitimate warranty. As I stated on the review to Leader Refrigeration USA, STAY AWAY. Also, at no point in time did I raise my voice or act rude on the call with you. We are simply leaving a negative review acting a a summation of your business practices. Sorry that you feel that we are unreasonable because WE SUPPORT our clients unlike Leader Refrigeration USA.
Jan 15th, 2021