T-Mobile

Would give 0 stars if it were an option. Id recommend avoiding this location. Staff was extremely unfriendly and unhelpful. We had switched our plan from verizon to T-Mobile, I had to go in to get my phone and phone number switched over. I originally went to the T-Mobile on Belmont street where the guy told me my pin was expired and I needed a new one. Fast forward a few hours with no help from customer service I tried to go into this location at Westgate. We went in the guy was extremely rude, no greeting and just seemed like he wanted to do anything but help. The guy spoke to me condescendingly which I did not appreciate. I explained to the guy what was going on and that I needed to switch my lines and why it wasn't working. The guy pretended to help and told me I was all set. I was confused because it was very quick and phone was still connected to Verizon. I asked the guy again if he was sure there was nothing else I was supposed to do to which he responded yes rolled his eyes and walked away rudely. My sister called who was doing the same thing as me but was at the T-Mobile at Mansfield Crossings in Mansfield. She informed me that the rep she was talking to told her that my line was not disconnected and the guy I was working with did not do anything. The mansfield crossing rep was extremely helpful and did the process over the phone for me and told me to just come in for the sim card. I was in and out of the Mansfield location within 3 minutes!! The rep also told me that the other reps should have known this and were most likely playing games with me. So if you want to actually be helped and treated like a human do not waste your time at this location! Unfortunately I did not get the reps name (westgate location) because he never introduced himself and I was under the impression he fixed everything!
Jan 25th, 2024

Dec 24th, 2023

I was having some wild problems with my phone/t mobile. It took hours to fix. Johnny was extremely patient and helpful, and did everything he could to remedy my situation, and correctly advised me on what to do with a specific issue that was out of the wheelhouse of what a t mobile representative can do in the store. I was in there for 3 hours but everything turned out well in the end thanks to his patience and assistance Major kudos to Johnny But maybe turn down the music in the store a few notches (great music though!)
Dec 6th, 2023

Great service, Aileen and Riven treated me like royalty. Im so happy to have T-Mobile because my experiences with this team group of people that work here does a great job.
Nov 29th, 2023

The staff is eager to help customers, yet it's always busy.i bought a lot of items, this is my favorite store in Mattapan. Very expensive though I call the co.daily for 1 thing or another.
Nov 25th, 2023