JCPenney Optical

I'd give Dr. Kokoska and his staff more than a 5 if it were possible. I moved to Florida recently and found this office by the good reviews I saw, and the reviews weren't wrong. Dr. K has over 35 years of experience and it showed. He did a thorough exam and showed a lot of patience in getting my prescription right in spite of my dry eye which makes it harder. He also dilated my eyes (no extra charge) to check general eye health. He found some high eye pressure and then did some extra tests to see if antything was going on, and have me a doc's note to see an opthmologist. He also did a test to find the cause of the dry eye and gave a handle for that. He even gave me some insurance advice to make sure it was covered! Also, his staff were very nice and made me feel very welcome in the office, asking me about myself and making conversation. This was the best doc's visit I have had in a long time. Also as a note, this is a private doc's office within JC Penny but not part of JC Penny itself, so not one of those corporate type places.
Jan 2nd, 2024

Terrible experience. Very greedy people. I took a day off of work to go in for an eye exam, which was scheduled three weeks in advance. I gave my insurance information on the phone when I made the appointment and they confirmed they accepted my plan. When I arrived for my appointment, I was told I could browse frames while I waited. I mentioned that I wasn't going to be purchasing any glasses, I just needed the eye exam and prescription to take to the VA optical shop as it is much more affordable. After waiting for 50 minutes after my appointment time, the employee then let me know that they only accept my insurance plan if I get an exam and glasses through them and that if I only wanted the exam it would cost extra. Once again, I took a vacation day for this. They had absolutely no qualms about wasting my time. This is a terrible way to conduct business and treat customers and we will no longer support JCPenney's.
Sep 23rd, 2021

I have been going to the Brandon JCPenney Optical department for at least 5 years and Alicia and Trish have been the reason I keep going back, year after year. I could go anywhere, but I know I will get amazing, friendly service every time when I go there...a rarity these days.
Aug 24th, 2021

Jan 24th, 2021

Real bad customer service, the lady in the office did not what she was doing, she was rude and uninterrupted me everything time i try to ask anything
Jan 28th, 2020