Safelite AutoGlass

Chad Real _{on Google}

Apr 1st, 2024

A awesome place to get a windshield

Dwayne Trevillian _{on Google}

Nov 30th, 2023

Your automated voice system is the most useless system I have ever used and it makes returning calls impossible.... but your customer service team and repair technicians are amazing!

Brittany Scott _{on Google}

Mar 27th, 2024

I went to get my car windshield replaced and they removed it and then they saw that the frame was previously damaged and not fixed correctly and they refused to put a windshield back in my car. I understand they were just trying to save themselves from a lawsuit but they need something that people can sign that states we understand what could happen if windshield is not able to be installed properly or somthing along those lines. I was stuck 45 minutes away from home on a workday with no way to get back home. You could tell there was bondo work around windshield, they should have told me the possiblity of this happening before they removed my windshield. I would have told them no and left with my cracked windshield. Now somthing would have been free with insurance is going to cost me a few thousand $$.

Geremy Watkins _{on Google}

Mar 3rd, 2024

Pros/Cons
Cons-1 was going to put aftermarket glass in
2,Got truck back when finished it smelled like a dirty smoker 3, 2 hrs down the road the mirror cover fell off
4, when I tried to call bout the mirror cover at 2pm no answer,5, also looks to be a shipping clip on the glass still dont know(possiblly a booster for satellite radio)gonna have to contact them or go back by !!!
Pros- They did get an oem glass quickly,2, started the job on time, gave me an update during work as I was waiting.
Conclusion, they do alot of windshields I'm assuming and to have issues like this and my truck come back smelling. If I ever have to get another replaced I'm going elsewhere.
Update:
So, I scheduled a warranty appointment to my house to get the things fixed that was still messed up from initial install. TECH WAS A NO SHOW !!! SO, YEAH I'm even more pissed. Going Monday to store to talk in person. This probably won't go well.
I won't do business with Safelite at any location in the future. Hope this review helps someone else of the hassle and wasted time I've dealt with.

S M _{on Google}

Jan 11th, 2024

Absolute nightmare experience. DO NOT RECOMMEND to your worst enemy. My windshield was struck by a bird in October. I contacted insurance and they handled their end perfectly. I requested an OEM factory windshield only and insurance was fine they paid for the whole thing. We contact safelite to set it up and at first it seemed ok they agreed insurance paid for OEM and said well set up and appointment when we receive the glass. They made an appointment and showed up few days later and gave my a 5 hour window as to when theyll show up by the way. They came and it was a aftermarket glass. I rejected it and sent it back with them. Next day they call and claim my insurance didnt pay for OEM. After arguing for nearly an hour they went back and said it was their mistake my insurance DID pay after all. So then they said theyll order the OEM and make another appointment when they receive the glass. I end up waiting about another 2 weeks. The whole time Id periodically check up on it and see if they received it. Each time they answered (Safelite) they would give me the same story over and over. It looks like somebodys supposed to be picking it up today and then shipping it to us. That is all the info I ever received they never attempted to give me further info and kept giving me the same story, until eventually its been about a month at this point since I started inquiring I just told them if you cant give me any more info thatll be helpful or accurate Im going to need to cancel with safelite and use a different company. Instead of at all trying to ease my mind by maybe calling and finding out exactly where the windshield is or providing a tracking number or literally anything else they just simply told me you can go with another company if you want and hung up on me while I was still talking. That is absolutely disrespectful and unacceptable. And In many peoples opinion would not fly at all. I reached out to a new company and theyre handling it flawlessly. Just goes to show it is safelites fault and not just my situation.i thought about coming in to their office to file a complaint in person with the manager I just didnt want to get any one specific person in trouble or fired what if they have kids. But Id just like for the world to know safelite is highly overrated and should not be considered when your trying to find a windshield replacement company. Also I believe they try to sell people aftermarket windshields who have requested OEM and try to keep the difference if you dont notice. Seems to be happening alot from what Ive heard and read. BE CAREFUL